FRONT OFFICE SPECIALIST I

Front Office Specialist I Job Description Location:

Bolivar, TN, 38008

Skills:

Front Office Specialist

GENERAL STATEMENT OF DUTIES

Verify patient demographics, receive and post payments to patients' accounts, schedule patients' appointments, prepare and balance daily deposit reports, verify and update patient's insurance information, ask for prepayments on past due accounts, take detailed telephone messages for clinical staff, and maintain strict confidentiality. Ensures patient's copays, coinsurances, and deductibles are properly loaded in the Clinic's software systems to ensure collection of date of service payment. Works appointment schedules thoroughly to ensure patient eligibility and benefits are correctly loaded on accounts. Assists patients with the check-in process when patients arrive to their appointments.

SUPERVISION RECEIVED

Reports directly to respective supervisor for any given location(s).

SUPERVISION EXERCISED

None. Responsible for promoting and encouraging a customer service and clinic focused atmosphere amongst co-workers.

TYPICAL PHYSICAL DEMANDS

Requires sitting and/or standing for long periods of time. Requires some bending, stretching, stooping, pulling, pushing and lifting up to 25 pounds. Requires manual dexterity sufficient to operate standard office equipment including but not limited to calculator, keyboard, computer, etc. Requires corrected vision and hearing to normal range. Necessary to view and work at computer screens for long periods. Requires ability to remain calm in an environment which can be very stressful at times. Position can involve working irregular hours.

TYPICAL WORKING CONDITIONS

Work is performed in a medical office environment. Involves frequent contact with patients, employees, clinical staff, IT department, providers and business office support staff. Contact may involve dealing with angry or upset patients. Occasional exposure to communicable diseases, toxic substances, and other conditions common to a clinic environment. Work may be stressful and can be high in volume.

EXAMPLE OF DUTIES

(This list may not include all of the duties assigned.) Provide excellent customer service by greeting incoming and outgoing patients and Clinic employees. Answering the telephone in a timely and courteous manner. Take detailed messages over the phone and/or in person from walk-ins and send to the appropriate clinical teams when necessary. Verify patient demographics and provide updates and corrections accurately when necessary. Calculate and request DOS payments including copays, deductibles, and other out-of-pocket expenses owed by the patient and post to their accounts. Balance cash drawer daily and provide daily deposit report. Schedule patient appointments accurately. Uses check-in software and EHR to ensure patients are acknowledged for their appointment upon their arrival therefore notifying clinical personnel. Responsible for working patient accounts which includes, but is not limited to...

PERFORMANCE REQUIREMENTS

KNOWLEDGE, SKILLS, AND

ABILITIES

Must possess excellent customer service skills and strong communication abilities. Knowledge of business office and medical office procedures including, but not limited to cash and credit policies and basic accounting knowledge. Ability to operate computer, copier, fax machine, and calculator. Ability to follow directions, prioritize, deductive reasoning skills, and to maintain strict confidentiality of sensitive personnel and patient information. Complete work with efficiency and accuracy. Maintains professional appearance, attitude, and demeanor. Ability to establish and maintain effective working relationship with patients and co-workers. Ability and willingness to continually increase working knowledge. Must be able to show initiative to ensure work is completed in a timely and accurate manner. Strong math, computer, and communication skills.

EDUCATION

High school diploma or GED or related Business College Degree.

EXPERIENCE

Strong customer service experience required. Previous reception, cashier, or other related background experience preferred, but not required. Prior experience in a health care related field helpful but not necessary.

CERTIFICATE/LICENSE

Must have a valid Tennessee driver's license and reliable transportation.

ALTERNATIVE TO MINIMUM QUALIFICATIONS

None.

DISCLAIMER STATEMENT

The above is intended to describe the general content and requirements of this position. It is not exhaustive of all duties, responsibilities, or requirements. This job description is subject to change at any time.