Patient Experience Coordinator

We are a luxury medical spa and wellness clinic seeking an organized, positive, bubbly, enthusiastic and professional patient experience coordinator/receptionist who possess an ability to communicate effectively with all. We would love to have someone with excellent phone and computer management skills with a background in patient care coordination and marketing/social media. Sales experience preferred. The Patient Care Coordinator/Receptionist is a vital role; responsibilities include assisting management, greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. Additionally, the team member assists with transitional cleaning of the spa and relaxation area as needed. Importantly, patient care coordination and follow-up is required to ensure results. Full-time preferred. Part-time possibly available for Saturday availability.

Position Requirements:

Must be detail-oriented and have ability to multi-task. Must be organized Ability to be efficient and productive in a luxury, fast-paced environment. Must have enthusiasm and possess excellent customer service skills. Must possess basic math skills. Enjoy working with people and possess a friendly and outgoing personality. Excellent communication, listening and computer skills. Must be a team player.

Duties and Responsibilities:

Be on time for shift and maintain consistent, regular attendance record Properly open and close spa each day according to Standard Operating Procedures. Accurately book, change and cancel appointments. Acknowledge and greet everyone who enters and leaves the clinic. Ensure that the check-in, check-out and payment process is handled in accordance with company policy Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation. Utilize spa computers with skill and proficiency; document guest information in electronic record as directed. Familiarity with Spa Booking Softwares Answer the phone promptly and use the guest's name throughout the phone conversation; operate phone system accurately and efficiently. Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available. Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests. Handle guests' questions and concerns promptly, professionally and courteously. Maintain complete confidentiality in all guest matters in accordance with company policy; Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. Maintain a clean; safe, fully stocked and well organized work area. Ensure adequate stock of supplies and equipment; inform management when stock is low. Must be able to work without constant direct supervision and remain at assigned post for extended periods of time. Maintain a positive attitude and contribute toward a quality work environment. Regularly attend, participate in and support training and staff meetings for the spa. Ability to perform the duties of the Retail Consultant as needed. Assist in all areas of spa operation as requested by management. Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

BE COMFORTABLE TO RECOMMEND/SELL PRODUCTS

Experience Requirements:

High school or GED equivalent. Associate or Bachelors Preferred. 1 year of experience as a Front Desk personnel or as Customer Service representative with proven sales, preferred minimum of 1 year of employment within a service industry preferred.

Job Type:

Full-time Pay:

$15.00 - $20.00 per hour

Benefits:

Employee discount and free treatments Dental Insurance Vision insurance Paid time off

Schedule:

8 hour shift

Work Location:

In person To be fully considered, please complete both skills assessment and attach your resume.

Job Types:

Full-time, Part-time Pay:

$15.00 - $20.00 per hour

Benefits:

Employee discount Paid time off Application Question(s): Are you comfortable being on camera for social media such as reels, posts, and/or stories/videos?

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Preferred) Ability to

Commute:

Cookeville, TN 38501 (Required)

Work Location:

In person