Dental Front Desk / Patient Care Coordinator

Dental Front Desk / Patient Care Coordinator Parkway Dental Care - 3.2 Garland, TX Job Details Full-time $17 - $22 an hour 4 hours ago Benefits Paid training Dental insurance 401(k) Financial planning services Paid time off On-the-job training 401(k) matching 401(k) 2% match Employee discount Professional development assistance Retirement plan Qualifications Bilingual Spanish Customer service Dental receptionist Dental insurance English Dental terminology Full Job Description At Parkway Dental Care, we pride ourselves on delivering exceptional dental care to the Garland community in a warm, family-oriented environment. We are a modern private general dentistry practice looking for an energetic, detail-oriented Front Desk Coordinator to be the face of our office. If you love connecting with people, thrive in an organized environment, and want a long-term career home, we would love to meet you! Key Responsibilities As our Patient Care Coordinator, you are the heartbeat of the practice.

Your daily responsibilities will include:

The Patient Experience:

Warmly greeting patients, managing a smooth check-in/check-out process, and maintaining an upbeat, welcoming reception area.

Schedule Optimization:

Managing a productive, efficient daily schedule for both doctors and hygienists using Open Dental.

Insurance & Billing:

Verifying PPO and Medicaid insurance benefits, submitting pre-authorizing treatments, and tracking outstanding claims.

Treatment Presentation:

Presenting treatment plans to patients, clearly explaining their insurance breakdowns, and helping them find flexible payment options.

Communication:

Answering multi-line phone calls, managing the practice text/email system, and handling patient recall/reactivation campaigns.

Job Requirements & Qualifications Experience:

Minimum of 1-2 years of experience working the front desk of a dental practice is highly preferred (general dentistry experience is a major plus).

Software:

Proficiency with dental software (such as [Dentrix / Open Dental / Eaglesoft]) is required.

Skills:

Strong understanding of dental terminology, ADA codes, and PPO insurance breakdown procedures.

Bilingual Preferred:

Conversational or fluent Spanish/English bilingual skills are highly preferred for our diverse Garland patient base and will be compensated accordingly.

Attributes:

Exceptional communication skills, a high level of professionalism, and a true team-player mentality.

Job Type:

Full-time Pay:

$17.00 - $22.00 per hour

Benefits:

401(k) 401(k) 2% match 401(k) matching Dental insurance Employee discount Financial planning services On-the-job training Paid time off Paid training Professional development assistance Retirement plan

Work Location:

In person