Patient Account Representative

Company DescriptionGreen Oaks Physical Therapy (GOPT) has provided exceptional outpatient orthopedic care in the DFW metroplex for twenty-five years! Founded by Physical Therapists in 2000, GOPT now has 17 locations, allowing us to serve the people in our communities with compassionate and competent care. We have an immediate need for a full-time Patient Account Representative.

Job DescriptionIt is an exhilarating time of growth for GOPT, and we are hiring a Patient Account Representative with strong technical ability and business acumen to join our expanding team. Your role will be critical in our billing and claims department, and you will be asked to facilitate procedural requirements, including data elements, insurance verification, authorization for services, and collections for all patient portions, including prior balances.

Responsibilities:

Work closely with patients to resolve billing and payment issues.

Research and resolve discrepancies in patient accounts.

Process payments and refunds.

Review and update patient insurance information.

Communicate with insurance companies to obtain prior authorizations and verify coverage.

Follow up on unpaid claims and denials.

Maintain accurate and up-to-date patient account information.

Provide excellent customer service to patients and healthcare providers.

Collaborate with other departments to improve processes and ensure timely reimbursement.

Maintain knowledge of current insurance regulations and coding requirements.

QualificationsOne year of experience in medical billing and collections is desiredKnowledge of medical billing and coding, insurance regulations, and healthcare reimbursement policiesStrong attention to detail and ability to work independentlyExcellent communication and customer service skills

Additional InformationBenefits:

Competitive compensation of $16 - $18 per hour, depending on experience.

Front Office Monthly Incentive based on meeting metricsExcellent benefits package including 401k, health, dental, and generous paid time offMultiple opportunities for professional development, specialization, and leadershipEmployee discount plansEmployee Assistance Program (EAP)Investment from a company that wants you to succeed and thrive.