Patient Access Associate 1 Physical Therapy Ballston

Patient Access Associate 1 Physical Therapy Ballston Inova Health System - 3.7 Arlington, VA Job Details Full-time 4 hours ago Qualifications High school diploma or GED Full Job Description Inova Physical Therapy Ballston is looking for a Patient Access Associate to join our team. This role will be full time, five 8 hours shifts per week, including two closing shifts (10:30am-7:00pm). Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Job Responsiblities:

Works independently to complete assignments without close supervision; Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes; Uses a logical process to identify the cause of problems and develop appropriate solutions. Selects an appropriate method of communication for audiences and adjusts communication style when needed. Explains insurance benefits and patient liability by using appropriate communication methods/styles. Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis. Coordinates with other departments to assist or transport patients/visitors requiring special attention/support; Interviews patients to secure and document required medical, financial, demographic and insurance information. Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants. Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. May perform additional duties as required.

Minimum Requirements:

Education:

High school diploma or equivalent. 1 year of customer-service work experience or 1 year of experience in a medical setting. (Associate's degree in lieu of experience)

Preferred Qualifications:

2+ years of customer-service experience.