CSA

Key Responsibilities Patient & Guest Support:

Serve as the first point of contact for patients and families, greeting them warmly, providing wayfinding assistance, and answering inquiries.

Patient Scheduling & Registration:

Accurately schedule medical appointments, procedures, and tests. Manage patient check-ins and verify demographic and insurance information.

Issue Resolution:

Actively research and resolve telephone and in-person inquiries related to billing, medical records, and scheduling.

Administrative Documentation:

Enter data efficiently into the hospital's electronic health records system. Manage MyChart messages and assist with patient portals.

Cross-Departmental Collaboration:

Coordinate with triage nurses, clinical teams, and billing departments to ensure a smooth patient transition and resolve any roadblocks.

Qualifications & Requirements Education:

High school diploma or equivalent required.

Experience:

Minimum of years of customer service or high-volume call center experience. Prior data entry and scheduling experience are highly preferred.

Technical Skills:

Proficiency with computers and hospital software (Epic Beaker or similar EMR systems) is a significant advantage.

Soft Skills:

Outstanding verbal and written communication, a compassionate and empathetic demeanor, and the ability to multitask in a fast-paced hospital environment.

Equal Opportunity Employer:

ATC Healthcare Services is an Equal Opportunity Employer. All applicants will be considered for employment without regards to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other category protected by Federal, State or local law.

M/F/D/V EOE

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