Patient Access Representative

Patient Access Representative UHS - Atlantic Region CBO Richmond, VA Job Details Full-time 1 day ago Benefits Paid training Health savings account AD&D insurance Employee stock purchase plan Loan repayment program Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Vision insurance 401(k) matching Opportunities for advancement Life insurance Referral program Retirement plan Prescription drug insurance Paid sick time Pet insurance Qualifications Customer communication Microsoft Excel Microsoft Outlook High school diploma or GED Attention to detail 10 key typing Medical terminology Quality data entry Office experience Customer data entry

Full Job Description Atlantic Region CBO:

The Atlantic Region Central Billing Office ("ARCBO") or ("CBO") provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universal Health Services hospitals.

https:

//jobs.uhs.com/atlantic-region-cbo The Atlantic Region CBO is seeking a dynamic and talented Pre-Services Specialist. The Pre-Sevices Specialist is responsible for taking inbound calls, making outbound calls, timely and accurately scheduling and pre-registering patients in the SMS and Cerner systems. The Pre-Serivces Specialist will also be responsible for attempting to collect co-pays and deductibles from patient at the time of pre-registration. This position is also responsible for interpreting managed care contracts; Medicare regulations; medical and anatomy terminology and applying the knowledge to the scheduling and registration process.

Key Responsibilities include:

Perform scheduling, pre-registration and if needed insurance verification within 24 hours of receipt of reservation/notification for both inpatient and outpatient services Contact physician to resolve issues regarding prior authorization or referral forms Research patient visit history to ensure compliance with the Medicare 72 hour rule and complete the Medicare Secondary payer questionnaire and ABN as applicable Contact patient in a timely and courteous manner to confirm or obtain missing demographic information in Invision PDIX, quote/collect patient payment and instruct patient on where to present at time of appointment Perform electronic eligibility confirmation utilizing HDX and calling insurances when necessary Work with facility departments and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries Act as a liaison to the hospital departments in resolving issues and documenting accordingly Implements and follows system downtime procedures when necessary Other duties as assigned

Benefit & Rewards Highlights:

Challenging and rewarding work environment Competitive Compensation & Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plans 401(K) with company match and discounted stock plan SoFi Student Loan Refinancing Program Career development opportunities within UHS and its 300+ Subsidiaries! Pet Insurance More information is available on our

Benefits Guest Website:

benefits.uhsguest.com

About Universal Health Services:

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World's Most Admired Companies™ and in 2025, was listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com. From Fortune, ©2025, 2026 Fortune Media IP Limited. All rights reserved. Used under license.

Requirements:

High school diploma or equivalent 1-3 years healthcare experience preferred Strong Microsoft Office skills (Excel, Word, Outlook) Customer focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills are required. Familiarity with pre-registration and 1-3 years healthcare business office experience preferred.

Benefits:

401(k) 401(k) matching AD&D insurance Dental insurance Employee stock purchase plan Flexible spending account Health insurance Health savings account Life insurance Loan repayment program Opportunities for advancement Paid sick time Paid time off Paid training Prescription drug insurance Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person