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Urgent Care Patient Service Associate
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Agenacare Urgent Care PLLC
Salem, VA (In Person)
$37,440 Salary, Full-Time
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Job Description
Urgent Care Patient Service Associate Agenacare Urgent Care PLLC Salem, VA Job Details Part-time | Full-time $16.50 - $19.50 an hour 1 day ago Benefits Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Life insurance Qualifications Computer operation Computer literacy Attention to detail Organizational skills Patient interaction Clerical experience Certified Medical Assistant Full Job Description Job Overview We are seeking a dedicated and compassionate Urgent Care Patient Service Associate to join our healthcare team. In this role, you will serve as the first point of contact for patients, providing exceptional customer service and ensuring smooth operations within the urgent care setting. The ideal candidate is organized, empathetic, and able to handle a fast-paced environment while maintaining professionalism and attention to detail. Duties Greet patients warmly and assist them with check-in procedures Collect patient information and verify insurance details accurately Schedule appointments and manage patient flow efficiently Answer phone calls, respond to inquiries, and provide information about services Assist with administrative tasks such as filing, data entry, and documentation Maintain a clean and organized front desk area Support clinical staff by preparing patient charts and documentation as needed Ensure compliance with healthcare privacy regulations and safety protocols Skills Excellent communication and interpersonal skills to interact effectively with patients and team members Strong organizational skills with attention to detail Ability to multitask efficiently in a busy environment Compassionate demeanor with a focus on patient care Basic computer proficiency, including familiarity with electronic health records (EHR) systems preferred Ability to handle stressful situations calmly and professionally Previous experience in healthcare or customer service is a plus but not required Selected candidates may be required to work in both Salem and Rocky Mount locations depending on schedule needs. This role offers an opportunity to be part of a dynamic healthcare team committed to providing quality urgent care services. We value professionalism, empathy, and dedication in our staff to ensure positive patient experiences.