Patient Account Representative 1 - Full Time / Days

Back Patient Account Representative 1

• Full Time / Days Island Hospital Anacortes, WA 98221, USA May 01, 2026 Full Time Assistant & Support Job Description At Island Health, people are at the center of everything we do.

As a part of the Patient Accounts team, you'll play a vital role in supporting our mission to care for those who care for others. You'll help create a positive and seamless experience for every team member — ensuring they feel valued, supported, and heard

Location:

Anacortes, WA /

Onsite Schedule:

Full Time /

Days Salary Range:

$21.18

• $31.

47 per hour

Shift Differentials:

Night Differential

• $2.25 Evening Differential
• $1.65 Weekend Differential
• $1.

50 For Information on Employee Benefits and SEIU Contract Responsible for the financial activities of the patient from discharge through the billing process ending in final reconciliation of the account. The representative utilizes electronic billing and medical retrieval system, follows up on outstanding accounts and unpaid balances to maximize fee collections.

What you will be doing:

Answers inbound phone inquiries and place outbound calls to resolve outstanding balances. Works with patients to determine eligibility for Hospital programs. Initiates and processes charity application and payment plans through collection, review and completion of appropriate forms based on hospital policy. Answers patient's questions regarding statements and insurance coverage. Telephones or writes companies with unpaid insurance claims to obtain settlement of claim. Effectively handles all communications, including telephone and email, from patients, and other departments within the hospital. Initiates collection of bad debt accounts. Follows departmental policies/procedures and meets deadlines and productivity standards for work files, including but not limited to: Managing assigned patient accounts Identifying accounts eligible for transfer to outside collection agencies Ensuring the accuracy of registration data including health insurance Initiating appropriate billing Processing patient correspondence Collaborating with outside collection agencies Effectively negotiating payment plans & settlements Resolving patient account credits. Completing necessary reports to support regulatory requirements Other duties as assigned What you will bring to the role: Minimum of one year healthcare customer service experience. Previous insurance experience preferred. Working knowledge of

CPT-4 & ICD-10

coding and Medicare Review required. Ability to apply principles of rational systems to solve practical problems and deal with a variety of concrete variables. Ability to interpret instructions in written, oral, diagrammatic, or schedule form. Can communicate effectively in both written and oral form. Familiarity with computers and common MS Office products; Outlook, Word, Excel. Ability to prioritize tasks. Make a Difference with Us At Island Health, every role contributes to our mission of compassionate, high-quality care. Join us and help create a workplace where every team member feels valued and supported. Why You'll Love Working Here We believe in taking care of our people so they can take care of others. When you join Island Health, you'll enjoy a culture that values integrity, compassion, teamwork, and growth — plus a robust benefits package that includes: Comprehensive Medical, Dental, and Vision Insurance Generous Paid Time Off and Extended Illness Benefits Life Insurance and Long-Term Disability Coverage Vested Retirement Contributions and Flexible Spending Accounts Tuition Reimbursement and Student Loan Repayment Programs Employee Recognition Events and a supportive, community-focused team Ready to Apply? Apply today and take the next step in your career with Island Health. Email me jobs like this About Island Hospital Island Hospital is an integral part of the great quality of life in Anacortes, Washington and we are actively recruiting for a number of employment opportunities. Located on beautiful Fidalgo Island, Island Hospital is the center for health and wellness in west Skagit County, also serving north Whidbey Island and the San Juan Islands. We have been trusted to provide care to our community since 1962 and are honored to be their provider of choice. We remain focused on providing a personal and compassionate healthcare experience with a range of services and exceptional quality care typically found in a larger facility. Island Hospital is 43 bed acute care hospital. Each patient room is single occupancy and all of the acute care rooms have a ceiling lift, and private bathroom with a shower . We have six Specialty Care Clinics and five Family Care Clinics providing specialty services that include: Family Medicine, Pediatrics, Obstetrics & Gynecology, Sleep Wellness Center, Behavioral Health, Wound Care, and Sleep Wellness. Our inpatient and outpatient services include: Acute Care, Emergency Services, Birthing Center, Surgical Services, Diagnostic Imaging, Physical, Occupational & Speech Therapy. We also support our community by offering Community Education classes and various screenings. Employee Benefits Island Hospital provides an innovative and growing environment for our employees to further their careers. In addition to competitive wages, Island Hospital offers a comprehensive benefits plan that includes full medical, dental and vision insurance, long term disability and life insurance, vested retirement plan contributions, generous Paid Time Off and Extended Illness Bank hours, and a variety of optional supplemental benefits. We're excited to share that we also provide an additional Loan Repayment or Tuition Assistance benefit for several positions

• contact us to learn more!

Awards Island Hospital is proud to be a DNV accredited hospital. We have a 4 star Medicare rating. Company Profile