Patient Service Representative

Description We are looking for a Medical Scheduler to join a healthcare team in Burien, Washington on a Contract basis. This position supports patients throughout the appointment process by coordinating visits, confirming coverage details, and helping ensure each encounter is properly prepared. The ideal candidate brings strong communication skills, comfort with medical terminology, and a patient-focused approach when handling scheduling, insurance, and follow-up needs.

Responsibilities:

• Coordinate patient appointments and related services to support timely, organized care delivery.
• Collect, review, and maintain accurate patient demographic details and enter updates into the electronic medical record.
• Verify insurance coverage, confirm referral status, and document eligibility information during patient interactions.
• Review upcoming visits to ensure required labs, imaging, referrals, and supporting records are in place before appointments.
• Respond to patient questions regarding billing, benefits, and expected out-of-pocket costs, obtaining estimates when needed.
• Communicate with patients, physicians, and referring offices when referrals are incomplete, denied, or require additional clinical information.
• Upload, scan, and file forms and medical documents in the appropriate sections of the electronic record.
• Arrange special patient support needs such as interpreter services, transportation assistance, and pre-visit instructions.
• Follow established procedures for cancellations, rescheduling, and missed appointments, escalating policy concerns to leadership when appropriate. Requirements
• At least 2 years of experience in medical scheduling, patient access, or a related healthcare support role.
• Working knowledge of medical terminology and standard outpatient scheduling practices.
• Experience verifying insurance eligibility, referrals, and prior authorizations.
• Ability to communicate clearly and professionally with patients, providers, and clinic staff.
• Strong customer service skills with empathy, patience, and attention to detail.
• Proficiency in documenting information accurately within electronic medical record systems.
• Comfortable handling a high volume of phone-based and patient-facing coordination tasks.

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