Patient Service Representative

Description We are looking for a detail-oriented Medical Scheduler to support patient access and care coordination for a Contract position in Federal Way, Washington. This role focuses on arranging appointments, confirming coverage details, and helping patients understand scheduling, referral, and billing-related information. The ideal candidate brings strong communication skills, sound knowledge of medical terminology, and a calm, patient-centered approach when working with individuals, providers, and referring offices.

Responsibilities:

• Coordinate patient appointments and related services based on approved referrals and clinical scheduling guidelines.
• Collect, confirm, and maintain patient demographic information and enter accurate details into the electronic medical record.
• Review insurance coverage, verify eligibility, and document authorization or referral information needed for scheduled visits.
• Check that required supporting items such as laboratory work, imaging, scans, and referral documents are available before appointments.
• Respond to patient questions regarding billing, insurance benefits, and estimated costs, and provide clear explanations when additional clarification is needed.
• Communicate with physicians, patients, and referring clinics when referrals are denied or when added documentation, review, or second opinions are required.
• Update patient charts by scanning, copying, and filing records into the appropriate sections of the electronic medical record system.
• Arrange special support services for patients, including interpreters, transportation, and other care-related accommodations as needed.
• Provide pre-visit guidance, manage cancellations or missed appointments according to established procedures, and escalate policy concerns to leadership when appropriate.
• Work collaboratively during operational changes involving external teams and evolving access to scheduling or support systems, while maintaining continuity of patient service. Requirements
• 2+ years of experience in medical scheduling, patient access, or a related healthcare support role.
• Practical knowledge of insurance verification, referral coordination, and authorization processes.
• Experience entering and maintaining patient information in an electronic medical record, including Epic software.
• Familiarity with medical terminology and the ability to communicate healthcare information clearly to patients.
• Strong customer service background with confidence handling high-volume phone or call center interactions.
• Ability to manage multiple priorities with accuracy, follow established procedures, and maintain organized documentation.
• Demonstrated empathy, patience, and professionalism when assisting patients with scheduling and coverage questions.

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