Patient Services Representative

Job Description Summary ‎ Patient Services Representative (PSR) Vera Whole Health Full Time | Monday-Friday | 7:30 AM-4:00

PM Location:

13123 121st Way NE, Suite D, Kirkland, WA 98034

Pay Range:

$23.00-$34.50/hr Vera Whole Health is seeking a reliable, customer‑focused Patient Services Representative (PSR) to join our team. As the first point of contact for patients, you play a vital role in creating a warm, efficient, and supportive clinic experience. We're looking for someone with strong attendance, excellent communication skills, and 2-3 years of front‑office experience in a healthcare setting. If you thrive in a patient‑centered environment and enjoy being part of a collaborative care team, this role is a great fit. ‎ How will you make an impact & Requirements ‎ What You'll Do Greet and check in patients with professionalism and compassion Manage front‑office operations including scheduling, check‑out, and updating EMR records Answer multi‑line phones while following urgent/emergent protocols Conduct daily appointment reminders and outreach Collect and process payments at time of service Verify insurance eligibility and assist with authorizations Resolve patient concerns with empathy and problem‑solving Maintain confidentiality and follow HIPAA and safety protocols Support administrative tasks such as scanning, filing, and supply management Participate in team huddles and contribute to workflow improvements What We're Looking For 2-3 years of healthcare front‑office experience (required) Strong reliability and consistent attendance Excellent customer service and communication skills Ability to multitask in a fast‑paced environment Intermediate computer skills (MS Office + EMR experience) Ability to type 45+ WPM Cultural sensitivity and professionalism with diverse patient populations Additional language skills are a plus Schedule Full Time, Monday-Friday 7:30 AM-4:00 PM No weekends. Benefits Vera Whole Health offers a comprehensive benefits package, including: Medical, Dental, and Vision Insurance 401(k) Retirement Plan 13 Paid Holidays Paid Time Off (PTO) Supportive, team‑oriented work environment Health & Safety Requirements Hep B vaccination or proof of immunity Negative TB test within 90 days of start date CPR/BLS certification (pre‑hire) Annual influenza and COVID‑19 vaccinations per company policy Compensation $23.00-$34.50 per hour , depending on experience and qualifications. ‎

Compensation:

$23.00 to $34.50