Front Desk Scheduler

Front Desk Scheduler Pacific Northwest Kidney & Hypertension Institute Spokane, WA Job Details Full-time $18 - $20 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Teamwork Medicare HIPAA Scanning Health insurance Phone etiquette Medical terminology Full Job Description Why Join Us? At Pacific Northwest Kidney and Hypertension Institute , we treat our patients like family. Managing chronic kidney disease and hypertension requires long-term, compassionate care. As our Front Desk Scheduler, you aren't just checking people in, you are the reassuring voice and welcoming face that sets the tone for their entire medical journey. We offer a supportive team culture, competitive market pay, and a true work-life balance with no weekends or nights. What You Will Do (Key Responsibilities)

Patient Coordinator:

Serve as the primary point of contact for incoming patient phone calls, routing inquiries, and managing the clinic's daily flow.

Strategic Scheduling:

Efficiently book, reschedule, and coordinate complex appointments for new and returning patients using our Electronic Health Records (EHR) system.

Intake & Verification:

Greet patients warmly upon arrival, verify demographics, update insurance details (Medicare, commercial, etc.), and collect co-pays.

Care Team Collaboration:

Work closely with our nephrologists, medical assistants, and billing team to minimize wait times and ensure a seamless patient experience.

Compliance & Admin:

Maintain strict HIPAA compliance while handling medical records requests, scanning documents, and updating digital charts. What We Are Looking For (Qualifications)

Experience:

1-2+ years of medical reception, scheduling, or front-desk experience in a healthcare setting (specialty clinic experience is a major plus).

Tech Savvy:

Strong proficiency with Electronic Health Records (EHR) platforms (e.g., Epic, Cerner, Athenahealth) and standard Microsoft Office suites.

Insurance Fluency:

Solid understanding of medical terminology, prior authorizations, and standard insurance verification processes.

Soft Skills:

High emotional intelligence, a calm demeanor under pressure, and excellent communication skills. Our patients are often dealing with serious chronic conditions, so empathy is non-negotiable . Benefits & Perks Comprehensive medical, dental, and vision insurance packages 401(k) retirement plan with regular company matching Generous Paid Time Off (PTO) bank and paid federal holidays Predictable daytime schedule: Monday through Friday (No weekends, no evenings) Dedicated pathways for internal promotion and professional development

To Apply:

Ready to make a meaningful impact in the Spokane community? Submit your updated resume through Indeed. Please include a brief note highlighting your experience with Electronic Health Records (EHR) systems.

Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person