Patient Services Representative - Front Desk

POSITION

Front Desk (Patient Services Team)

ANSWERS TO

Patient Services Team Leader

SUPERVISORY RESPONSIBILITY

None

START DATE

As soon as qualified candidate is chosen

EMPLOYMENT TYPE

Full-Time, 40 hours

WORK HOURS

Monday through Friday 8:00 a.m. - 5:00 p.m.

POSITION DESCRIPTION

We are seeking a full-time Patient Services Representative who will be working at our Front Desk.

REQUIRED EXPERIENCE

Preferred candidates will have medical office experience, but those with excellent customer service skills and general office experience or training will also be considered.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE

(BUT

NOT LIMITED TO

): Prepare the clinic for the arrival of the first patient. Greet patients as they enter the clinic. Handle check-in duties, including collecting copays, scanning insurance cards, printing encounter forms, and updating registration information as needed. Schedule appointments. Maintain a tidy and welcoming reception/waiting area. Perform other duties as assigned to ensure a cohesive, friendly, and welcoming environment for patients and guests.

SKILLS NEEDED

Strong customer service skills. Proficiency in computer use; the role involves extensive computer work. Medical office experience is advantageous but not mandatory. Ability to multitask efficiently. Innovative thinking and problem-solving skills.

REQUIRED EDUCATION

High school or Equivalent

REQUIRED EXPERIENCE

1 to 20+ years