Program Admissions & Outreach Coordinator

Program Admissions & Outreach Coordinator Adult & Teen Challenge Northeastern Wisconsin Purpose:

Collaborate with Leadership and Program teams to manage the admissions process, strengthen community partnerships and referral networks, and professionally represent ATCNEW to community stakeholders and partner organizations.

Employment Classification:

Regular, Full-Time, Salary, Exempt Pay Range:

$41,600 - $47,840 ($20.00 - $23.00 per hour)

Reports To:

Executive Director Essential Duties and Responsibilities:

Community and Referral Relationship Management Establishes and maintains professional working relationships with regional referral sources, including chemical dependency assessors, public defenders, social service representatives, child protection service agents, judges, dispositional advisors, drug courts, probation officers, and other providers Research and connect with areas and organizations ATCNEW is not currently working with Maintains a presence in county courts as assigned, including Drug & Veterans courts Partners with county jail programmers to schedule ATCNEW program presentations to identify individuals in custody who could benefit from ATCNEW services Serves on regional and county boards, coalitions, and task forces, and attends local provider meetings to build relationships and present ATCNEW as a thought leader in the treatment and recovery field Attends professional conferences, symposiums, and community events as needed; exhibits at relevant conferences and events Develops and maintains a process for tracking professional contacts, ensuring follow-up visits occur at established timeframes Maintains an organized list of all contacts established within the region and enters information into the CRM database promptly Maintains a list of social service organizations, treatment centers, and other agencies to be used as referral information for individuals and families who are not a proper fit for ATCNEW Public Relations and Outreach Performs public speaking engagements promoting Adult & Teen Challenge when requested by the Executive Director. Represents ATCNEW at community events, faith community gatherings, civic organization meetings, and other public forums to build awareness of programs and services Collaborate with the Executive Assistant to develop and maintain materials for public presentations, including brochures, digital content, and other collateral. Works with the Executive Assistant to draft and contribute to outreach communications, including newsletters, email campaigns, and social media content that promote ATCNEW programs to referral sources and the broader community Tracks and reports on outreach engagement metrics (i.e., referral source contacts, event attendance, application inquiries) and provides regular updates to the supervisor Responds to internal and external requests for information about ATCNEW programs and services Manages and maintains promotional materials and supply inventory for outreach and conference use Handles contacts and invitations for special events and graduation ceremonies Answers questions from potential program clients regarding ATCNEW programs throughout the state Admissions and Application Processing Provides program information to the public in a courteous and professional manner Send out client applications as soon as possible when requested Enters required information in the application database each time an application is sent out, received, or additional information is obtained Follows up on all applications sent within three business days Processes applications as quickly and efficiently as possible Reviews all client applications and ensures that enough information is obtained to determine if the applicant is a fit for the program Submits completed applications to the Executive Director for admission approval Coordinates with the Program Director to schedules for intakes on all approved applications Files rejected applications and enters appropriate information in the application database Monitors the admission process to ensure compliance with established procedures Pre-Admission and Intake Works closely with assessors, legal entities, and financial entities to admit incarcerated clients from jail in a timely and efficient manner Assists with the review process for clients whose legal, mental health, or medical issues need to be resolved before intake Processes in-custody applications promptly Responds to incarcerated clients to approve and admit, or deny and refer, as quickly as possible for quality applicant care Continues to streamline the application and inquiry process and restructure the workflow for jail applicants Ensures applicant files are uploaded into Sober Peer once ready to schedule for intake Assists with client intake, including ensuring paperwork is signed and completed in Sober Peer Reviews admission forms for proper completion; enters required information into the client database for each client admitted Properly prepares the client record folder, including the application, admission forms, and other necessary documents Coordinate with the Program Coordinator to ensure all clients properly apply for and receive the appropriate number of benefits from Social Service Departments Other Other duties as assigned by the Executive Director Personnel Supervised None Minimum Qualifications 21 years of age or older Associate degree or equivalent experience; Business, Marketing, Communications, or a related field preferred Minimum of two years' experience in outreach, admissions, case coordination, business development, or a related field; experience in the treatment and recovery industry strongly preferred Excellent written and verbal communication skills; public speaking experience preferred Exceptional ability to successfully manage multiple concurrent assignments with competing deadlines and frequent interruptions Ability to remain on task and follow through on projects to completion Database, spreadsheet, and word processing computer skills; proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Experience with CRM systems preferred Strong ability to relate to people with life-controlling problems Exhibit strong commitment to the organization and dedication to the spiritual restoration of hurting adults Documented minimum of two years' freedom from chemical use problems (including tobacco, drugs, and alcohol) Models a lifestyle in compliance with ATCNEW's Code of Conduct & Statement of Faith Maintains professional standards of conduct and appearance with co-workers and the public Possession of a valid driver's license and a clean driving record acceptable to ATCNEW's vehicle insurance carrier Ability to successfully complete the background check process Preferred Qualifications Minimum of five years' experience in veterans' chemical dependency, mental health, or outreach fields Lived experience in treatment and recovery (personal or through a family member or loved one) Spiritual passion and compassion for the lost and hurting Ability to inspire others while communicating the mission of ATCNEW Demonstrable commitment to the mission of ATCNEW Ability to model a lifestyle in compliance with ATCNEW's Code of Conduct Action-oriented, self-starter, and advancement-minded Ability to initiate and sustain constructive relationships with a broad range of internal and external stakeholders Key Character Qualities Spiritual passion and compassion for the lost and hurting Ability to earn a healthy followership and lead collaboratively and decisively Sets goals and achieves results; action-oriented and advancement minded Friendly, team-oriented, and helpful demeanor Process- and results-driven with a commitment to continuous improvement Ability to work constructively across multiple stakeholder groups (referrals, clients, colleagues, community partners) Trustworthy with the integrity of job responsibilities

Pay:

$20.00 - $23.00 per hour

Benefits:

Paid time off Application Question(s): Do you have a valid driver's license? Have you worked for any Teen Challenges before? Have you sought treatment for, or been arrested for any offense involving alcohol or illegal drug use in the past two years? Are you able to refrain from tobacco use during working hours? Have you been convicted of a criminal offense (not including traffic violation)? Briefly explain why you desire employment with ATCNEW. How did you hear about our job opportunity? How familiar are you with Adult & Teen Challenge? What skills, knowledge and experience from prior positions and education have prepared you for this role?

Work Location:

In person