Patient Service Representative

Patient Service Representative (PSR) - Join Our Team! Milwaukee, WI | TMJ, Orofacial Pain & Sleep Apnea Specialty Practice Are you a people-person who enjoys helping others and creating exceptional patient experiences? We are seeking a motivated, professional, and customer-focused Patient Service Representative (PSR) to join our growing specialty healthcare practice. This is an exciting opportunity to be the first point of contact for our patients and play a vital role in ensuring every patient receives compassionate, efficient, and high-quality service from their first phone call through the completion of their care. If you thrive in a fast-paced environment, enjoy building relationships, and take pride in delivering outstanding customer service, we'd love to hear from you. What You'll Do Welcome patients warmly and create a positive first impression Check patients in and out efficiently while ensuring an exceptional patient experience Schedule, confirm, and coordinate patient appointments across multiple providers and locations Answer incoming phone calls and respond to patient inquiries with professionalism and compassion Collect and verify insurance information, assist with patient registration, and ensure records are accurate and complete Assist patients with financial questions, office policies, and payment collection Coordinate follow-up appointments and patient communications Maintain accurate documentation within the electronic health record (EHR) system Collaborate closely with providers, medical assistants, billing personnel, and leadership to ensure seamless patient care Support daily front office operations and contribute to a positive, team-oriented culture What We're Looking For High school diploma or equivalent required Previous experience as a Patient Service Representative, receptionist, front desk coordinator, or customer service professional in a healthcare setting preferred Medical or dental office experience is highly desirable Experience with electronic health records (EHR), scheduling software, and Microsoft Office applications Bilingual candidates are encouraged to apply Strong communication, organizational, and multitasking skills Excellent attention to detail and commitment to accuracy Friendly, professional, and patient-centered approach Positive attitude, strong work ethic, and willingness to learn and grow Why You'll Love Working Here Competitive pay range of $20-$24 per hour Full-time, stable position with opportunities for long-term growth and advancement Work in a specialized and rapidly growing field focused on TMJ, Orofacial Pain, and Sleep Apnea treatment Be part of a supportive, collaborative, and patient-focused team Make a meaningful impact on patients' comfort, health, and quality of life Gain valuable experience in a unique specialty healthcare environment Work alongside passionate professionals dedicated to clinical excellence and exceptional patient care Work Environment This position is based in a professional healthcare office with frequent patient interaction both in person and by phone. The environment is fast-paced, welcoming, and focused on delivering an outstanding patient experience while maintaining the highest standards of professionalism and service. Ready to Make a Difference? If you're looking for a rewarding career where your work truly matters and every day presents an opportunity to positively impact patients' lives, we would love to meet you. Apply today and join a team that is making a difference in patient care every day. Send your resume to matt.merlo@tmjtxcenters.com for more information.

Pay:

$20.00 - $24.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid sick time Paid time off Vision insurance

Work Location:

In person