Patient Care Representative

Field Patient Care Specialist - Durable Medical Equipment (DME) Support Full-Time Who We Are We are a patient-focused healthcare services provider dedicated to improving quality of life through compassionate support and delivery of medical equipment to patients in their homes and care settings. Our team values professionalism, clear communication, and helping patients maintain independence and comfort. About the Role As a Field Patient Care Specialist, you will play a critical role in serving patients directly in their homes, clinics, and care facilities. This is a field-based position that requires strong communication, organization, and the ability to work independently while representing our company with professionalism and care. This is an exciting opportunity for candidates with experience in caregiving, healthcare support, customer service, or related fields — including Certified Nursing Assistants (CNAs), patient care technicians, and others with a passion for helping people. What You'll Do — Key Responsibilities Deliver, install, and set up durable medical equipment (DME) at patient residences, clinics, and care facilities. Educate patients and caregivers on safe, effective equipment use and answer their questions clearly. Coordinate and communicate with scheduling, clinical staff, and drivers to ensure timely appointments. Maintain accurate records, complete documentation, and manage schedules independently. Perform light inventory checks and handle equipment returns/collections as necessary. Uphold professional conduct and represent company values in all patient interactions. Who We're Looking For —

Qualifications Required:

High school diploma or equivalent. Valid driver's license with clean driving record and ability to travel to patient homes. Strong verbal communication and interpersonal skills. Comfortable working independently with minimal supervision and managing time effectively. Professional and courteous demeanor with a focus on patient care. Preferred, but not required: Healthcare experience (CNA, patient care technician, caregiver, medical office support). Experience teaching or guiding patients or customers on equipment or procedures. What You'll Get —

Compensation & Benefits Competitive Salary:

$42,000 - $48,000/year DOE (experience and qualifications considered). Paid Time Off & Holiday Pay Health, Dental & Vision Insurance Options Mileage or Travel Reimbursement for field visits Supportive team environment with structured onboarding Why This Role Matters You will have direct impact on patients' lives by ensuring they have the equipment and confidence to recover from surgery or injury. Many of our best hires come from caregiving, athletic training, or CNA backgrounds because of their strong people skills and empathy. We value degrees in Kinesiology, health sciences, any healthcare related field. Job Requirements • Valid Drivers License • Insurance Declaration Page with proof of the following coverages $100,000 per person bodily injury liability $300,000 per incident bodily injury liability $50,000 property damage liability $1,000 or less deductible on collision insurance, if you carry collision insurance on your vehicles. $1,000 or less deductible on comprehensive insurance, if you carry comprehensive insurance on your vehicle Equal Opportunity Employer It is the policy of the Company that no person may be illegally discriminated against in applying for employment or in employment. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training, and other personnel actions involving persons in all job titles and shall occur without regard to creed, race, color, religion, sex/gender, age, national origin/ethnicity, ancestry, arrest record, disability, genetic information including testing, veteran/military status/service, membership in the National Guard, state defense force or any other reserve component of the military forces (either state or the United States), political affiliation/orientation, declining to attend a meeting or to participate in any communication about religious matters or political matters, marital family status, sexual orientation, gender, gender identity or gender expression, or the authorized use of family or medical leave or worker's compensation benefits, genetic information, pregnancy, harassment, equal pay/compensation, retaliation, familial status/parenthood, citizenship or immigration status, disease (i.e. HIV or AIDS), marital status, hairstyles, mental health, status of tobacco usage, breastfeeding, domestic abuse, public assistance status or any other factor prohibited by state or federal law. Kinex Medical operates in several states throughout the U.S. State law may require additional protected characteristics; please check the Equal Employment Opportunity section in the state addendum that aligns with the employee's work location. Our Company is committed to following any additional state requirements regarding this topic.

Reasonable accommodations shall be made for qualified individuals with a disability, unless such accommodations would impose an undue hardship on the Company. A reasonable accommodation is a change or adjustment to job duties or work environment that permits a qualified applicant or employee with a disability to perform the essential functions of a position or enjoy the benefits and privileges of employment compared to those enjoyed by employees without disabilities.

Requests for accommodations under the Americans with Disabilities Act or under a state regulation (i.e. the Wisconsin Fair Employment Act) from current employees must be made in writing in accordance with Company policy. Exposure Job responsibilities will be performed within a clinic environment or patient home. There is high risk for exposure to infectious disease as this position does have direct contact with patients and/or equipment. Should the employee become infected with Tuberculosis, they will report to their direct supervisor to ensure that other employees are not at risk for exposure. The employee will seek medical attention and not return to work until released by a physician.

Pay:

$41,000.00 - $45,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Application Question(s): Are you interested in a position that requires traveling to a patient home or surgical facility to set up medical equipment?

License/Certification:

Driver's License (Preferred)

Work Location:

On the road