Patient Access Specialist (Full-time/Cody)

Sign In Create Profile English (US) Patient Access Specialist (Full-time/Cody) CODY, WY, United States | req11873 Posted on: 5/5/2026 You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006. And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosp, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, collegemunity in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine! You can make a difference . About Us Billings Clinic is amunity-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integratedanization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (ouranization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality. Your Benefits We provide aprehensive andpetitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and . for more information or download the Employee Benefits Guide.

Magnet:

Commitment to Nursing Excellence Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designatedanization, joining only 97 otheranizations worldwide that have achieved this honor four times. The re-designation process happens every four years. to learn more! Pre-Employment Requirements All new employees mustplete several pre-employment requirements prior to starting. to learn more! Patient Access Specialist (Full-time/Cody)

CODY CLINIC - 6760

(BILLINGS

CLINIC CODY CLINIC

) req11873

Shift:

Day

Employment Status:

Full-Time (.75 or greater) Hours per

Pay Period:

1.00 = 80 hours every two weeks (Non-Exempt)

Starting Wage DOE:

$17.00 - 21.25 Patient Access Specialists are instrumental in ensuring the efficient and effective flow of patients' access needs throughout the facility. In this full-time, temporary position you will be responsible for greeting and registering patients, gathering appropriate demographic and insurance information, scheduling appointments, laboratory tests and ancillary services and the collection of co-payments. Position must fully understand the ramification and impact of iplete or inaccurate information to revenue cycle. Position may float to other areas within the facility to include nursing units, rehabilitation services, etc. to assist with patient flow. Essential Job Functions

• Supports and models behaviors consistent with Billings Clinic's and facility's mission, vision, values, code of business conduct and service expectations. Meets all mandatoryanizational and departmental requirements. Maintainspetency in allanizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Greets patients and identifies any red flag symptoms requiring triage/assessment by nurse,pletes on-line registration information gatheringplete demographic and insurance information that results in the ability to provide correct information for patients, guarantor, and insurance follow-up. Competently and courteously educates patients about various forms that require their signature.
• Schedules, reschedules and coordinates appointments in a manner that meets the patient's needs and assists the department in the management of patient flow utilizing knowledge of physician/non-physician scheduling protocols.

May schedule and enter orders for ancillary services via the information systems. Instructs patients on specific preparations and/or restrictions necessary to prepare for ancillary procedures as defined by clinical protocols. Floats to provide front desk support at the various nursing units as may be needed.

• Initiates collection of co-payments in accordance with each patient's individual insurance requirements. Collects deposits on account from self-pay patients. Accepts all other payments on accounts and provides cash receipts for all transactions. Maintains and reconciles cash drawer bank deposit by following written reconciliation policies and procedures ensuring each cash drawer balances daily.
• Assists walk-in patients with non-encounter-based access (i.e., blood pressure checks) and coordinatesmunication with the clinical providers or other patient care staff as appropriate.
• Coordinates with patients, providers, nursing staff to ensure Medicaid Passport and other authorizations for referrals required by insurance carriers are obtained and entered into the scheduling system for reimbursement purpose.
• Performs patient check out/procedure and scheduling processes.
• Responsible for monitoring waiting areas to ensure areas are clean and neat. Monitoring to ensure patient flow is optimized and wait times do not exceed 15 minutes.
• s and reconciles the missing encounter to ensure all encounter forms are accounted for. Provides appropriatemunication to the clinic department manager.
• Responsible for receiving all iing faxes, mail, freight and packages and for timely distribution to appropriate areas.
• Responsible to courteously and accurately answer and direct physician and consumer telephone calls per department standards in a clear audible voice.

Pages, transfers and delivers calls to appropriate destinations using predetermined questions format. Articulates Pages are conducted in a friendly, clear, readable and concise manner. Responds to basic inquiries regarding the facilities' services, program offerings and physician specialty information.

• Screens iing nursing unit telephone calls for appropriate referrals to nurse, physician and/or non-physician provider.
• May assist nursing staff with initiating follow-up calls to patients for no-shows, referral appointments and other general questions.
• Performs other duties as assigned or needed to meet the needs of the departmentanization. Minimum Qualifications Education
• High school diploma or equivalent
• Some college or healthcare focused classes preferred such as medical terminology, medical office practices, etc. Experience
• Demonstrated excellence in customer service skills
• One year customer service experience; healthcare preferred Or an equivalentbination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered.

Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profitanization led by a physician CEO, the health system is governed by a board ofmunity members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. /aboutus Billings Clinic ismitted to being an inclusive and weing employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any amodations during the recruitment process. Billings Clinic Human Resources, PO Box 37000, Billings, MT 59107-7000

Street Address:

Billings Clinic, 801 North 29th St., Billings, MT 59101

E-mail:

careersbillingsclinic Human Resources is located on the corner of North 29th and 8th Avenue North. Enter through the main entrance to the building and go to the lower level. Human Resources is located at the bottom of the main entrance staircase to the right.