Patient Surgical Liaison

Patient Surgical Liaison Summary Job Title:

Patient Surgical Liaison (PRN)

Location:

Carroll Hospital, 200 Memorial Avenue, Westminster, MD 21157

Employment Type:

PRN (As Needed) Job Summary The Patient Surgical Liaison (PSL) is responsible for managing the surgical waiting room and supporting patients' families throughout the perioperative process. This role serves as a key communication link between families, surgical teams, and clinical staff, ensuring that families are informed, supported, and guided with a compassionate, customer-focused approach. The PSL plays an essential role in maintaining a smooth flow of communication and enhancing the overall patient and family experience. Key Responsibilities Manage the surgical waiting room and coordinate communication between families and perioperative services Provide timely updates to families regarding patient progress during surgery Maintain accurate records of family member locations when they leave the waiting area Escort families to appropriate inpatient units following patient admission Coordinate and facilitate meetings between surgeons and families post-surgery Collaborate with charge nurses and clinical staff to communicate delays or changes in surgical timelines Guide families on how to use and understand surgical tracking systems Address and escalate concerns from patients' families or physicians as appropriate Identify and report safety or facility-related issues using internal systems Support outpatient prescription processes as needed Qualifications Previous healthcare experience strongly preferred Excellent communication and interpersonal skills Strong organizational skills and attention to detail Ability to remain calm and professional in high-stress environments Customer service-oriented mindset Ability to work collaboratively with clinical and administrative teams Reporting Structure Reports directly to the Clinical Manager of Surgical Services Why Join Us? This role offers an opportunity to make a meaningful impact by supporting patients and their families during critical moments, while working alongside a dedicated healthcare team in a dynamic environment.

Additional Information Who We Are:

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

What We Offer:

Impact:

Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.

Growth :

Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.

Support:

A culture of collaboration with resources like unit-based practice councils and advanced clinical education support — improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.

Benefits :

Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs. Why LifeBridge Health? With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital. Our organization thrives on a culture of

CARE BRAVELY

—where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare. LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.