Help Desk Analyst

We are looking for a Help Desk Analyst to join a security-focused team in Green, Ohio. This long-term contract position offers the opportunity to provide hands-on technical support in a structured environment while helping maintain reliable service for field operations. The role is well suited to someone who is comfortable troubleshooting Windows-based issues, documenting findings clearly, and managing support requests with consistency.

Responsibilities:

• Provide first-level technical assistance for users and field technicians by responding to inbound support requests and resolving routine system issues.
• Review application performance before and after upgrade activities, identify problems, and record detailed observations for follow-up.
• Create, update, and route service desk tickets to ensure reported issues are tracked and addressed appropriately.
• Troubleshoot Windows 10 and related Microsoft environment issues using established support procedures.
• Use Active Directory to assist with account-related tasks and support access needs in accordance with team processes.
• Document incidents, recurring problems, and resolution steps with accuracy to support effective issue management.
• Participate in initial training and complete required access setup during the designated onboarding schedule.
• Collaborate with internal support teams to escalate unresolved technical concerns and help drive timely resolution.