Help Desk Specialist

Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the USMC located in New Orleans, LA . The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community.

This will start out as a night shift role, but after a few months the shifts will be open based on the candidates preference.

MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE

Responsibilities for the Help Desk Specialist include:

• Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
• Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
• Work directly with employees and officials to troubleshoot and resolve technical issues
• Execute operations in support of the Enterprise Service Desk
• Meet service goals by opening and closing tickets, executing scripts, and answering calls Required Qualifications for the Help Desk Specialist include:
• Must have an Active Secret Clearance
• 1+ Years of IT experience

Active IAT II Certification:

CompTIA Security+, CCNA Security, CySA+, or equivalent/higher

• Experience with troubleshooting, ticketing systems, and support for IT devices Compensation for the Help Desk Specialist include:

Full Standard Benefits:

PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law $50-55,000/year

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