Help Desk Technician

Job description We are looking for a Help Desk Technician to provide technical assistance to our clients. You will troubleshoot, install, and upgrade software and hardware systems for businesses in various fields to help them accomplish their goals. Responsibilities Resolve network issues, configure operating systems and use remote desktop connections to provide immediate support. Communicate with clients via email, chat, and phone. Provide timely and accurate solutions to customers' technical problems and ensure prompt and accurate responses to increase client satisfaction. Prioritize tickets based on various factors including business impact, age of ticket, and scope of impact.

EDUCATION/EXPERIENCE

Education Qualifications:

a degree or equivalent in a relevant field, like Computer Science, IT or Software Engineering. Microsoft or similar certification is a plus. Relevant job experience is described as: job experience with similar essential duties and/or in similar industry

SKILLS / KNOWLEDGE / ABILITIES

Strong analytical skills and ability to convey that information succinctly and clearly. Strong interpersonal, teamwork, conflict resolution, and negotiation skills. Strong time management, organizational, and prioritization capabilities. Excellent oral and written communications skills internally and customer-facing with a focus on training. Well-versed in communicating at both the technician as well as customer level. Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives while maintaining relationships. Ability to remain approachable in a fast-paced environment.

REQUIREMENTS

Remain stationary for extended periods Ability to communicate information Ability to bend, kneel, and stand Ability to operate a computer Ability to operate hand tools and equipment Possess/maintain a Valid Driver's License Travel requirement Ability to pass a Fingerprint-Based Background Check Keywords help-desk-service-desk help-desk desktop-sharing customer-satisfaction education-training computer-science information-technology training-certification conflict-resolution time-and-attendance time-management oral-and-maxillofacial customer-facing training-and-development clubs-organizations objectives-and-key-results environment-health-and-safety-hsse ecology-environment background-investigations background-checks