Help Desk Technician

Help Desk Technician at Diati Staffing Help Desk Technician at Diati Staffing in Riverside, New Jersey Posted in 1 day ago.

Type:

full-time

Job Description:

Help Desk Job Responsibilities:

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstations and network performance.
• Provides answers to co-workers by identifying problems, researching answers, and guiding them through or performing corrective steps.
• Improves co-workers' efficiencies by writing and maintaining documentation.
• Improve system performance by identifying problems and recommending changes.

Help Desk Qualifications /

Skills:

• Problem solving
• LAN knowledge
• Verbal communication
• Operating systems
• Customer service skills
• Quality focus
• PC proficiency
• System administration

Education, Experience, and Licensing Requirements:

• High school diploma, GED, or equivalent, an associate's degree is preferred
• Prior information technology or systems administration experience preferred
• Desktop, Server experience
• Certifications are a plus