Hendry/Glades County Manager

Job Summary:

The County Manager is responsible for managing and supervising the integrated services and resources provided by workforce professionals at one or a combination of the following

CareerSource Southwest Florida Centers:

Clewiston and Labelle. The manager provides administrative leadership to ensure continuous improvement of program requirements and outcomes; Center services including efficient customer flow; professional development of staff; and interpretation and implementation of compliance with Federal laws and regulations, State statutes and Local policies and procedures.

Job Functions:

Supervises the daily operation of the Center to continually improve the quality and efficiency of customer service, program outcomes and outreach. Report to the One Stop Leadership Team to provide regular updates and recommendations to support continuous improvement. Conducts staff meetings with Center staff for multi-purposes including highlighting program changes, progress toward Center goals, best practices, and information sharing. Analyzes State reports to assess progress toward meeting or exceeding performance goals and case management effectiveness of staff and responds with necessary corrective actions. Prepares operational reports as requested. Identifies programmatic deficiencies through the Internal Monitoring Review, develops corrective action plans, and implements training and/or other strategies as needed. Reviews customer satisfaction, quality assurance and monitoring reports. Identifies opportunities and formulates processes for improvement. Participates in preparations for monitors, auditors, and other reviews by regulatory agencies and/or interested parties. Provides leadership and direction to Center staff, including DEO staff, providing services through the Workforce Innovation and Opportunity Act (WIOA), Welfare Transition (WT), Wagner Peyser (WP), Veterans, Re-employment Activities, and other employment programs as assigned. Provides leadership and direction to the Destination Graduation Mentors in Hendry and Glades County. Facilitates school access, compliance with ISY and OSY program requirements related to the DG mentor's role. Uses the annual evaluation instrument to ensure staff has individual professional development plans based on knowledge and skill assessments and to complete annual evaluations of Center staff. Monitors programmatic training to ensure Center staff are trained and maintain annual training requirements. Ensures that the progressive coaching and/or discipline plan is followed. Approves accurate time sheets and travel, training and leave requests of Center staff. Participates in community relations activities. Fosters and maintains close, highly effective relationships with agencies, community groups and business partners. Coordinates with the property manager facility maintenance needs. Ensures systems and processes are implemented safeguarding personnel and customer safety and facility security. May serve as or identify a media contact for television, radio and newspaper reporters. May attend State, Regional and local meetings to represent the Center and/or Region.

Marginal Functions:

Career Development Representative duties. Performs other duties as assigned.

Working Relations:

Internal -- Interfaces with staff and management on a daily basis to provide and receive information. Encourages and maintains professional and respectful relationships with co-workers. External --Interfaces with state and federal agencies, suppliers and vendors, and the public to exchange, gather, or provide information on projects or programs.

Supervision Exercised:

Positions Supervised:

Career Development Representatives, Destination Graduation Mentors and DEO staff.

Supervision Received:

The Hendry Glades County Manager works under the direct supervision of the Operations Director and is subject to review by and through observation of results achieved. The Hendry Glades County Manager exercises independent judgment with respect to what is to be done and how to proceed.

Minimum Requirements :

Associate degree from an accredited college or university in Business, Social Science or related field. Two years of related experience may be substituted for one year of education. • Florida Certified Workforce Professional Tier 1 certification must be obtained within 60 days of employment. Two years manager level experience. Five years' experience in a workforce development occupation in a One-Stop Career Center system is preferred. Considerable experience in management principles and techniques required. Proficient in Career Development Representative job functions helpful. Knowledge of Workforce Development legislation preferred and knowledge of local community organizations a plus. Excellent verbal and written communication skills, public speaking necessary Excellent customer service skills to work with customers and the public. Must have exceptional attention to detail and ability to document case management details. Ability to work with diverse populations. Ability to work with job seekers and business customers. Ability to understand, interpret and follow federal, state and local policies and regulations. Ability to maintain high levels of confidentiality, credibility and professionalism. Proficient in Microsoft Office Word, EXCEL and PowerPoint. Possess good time management skills. Ability to accurately prepare and effectively present reports, ideas, etc., and give detailed presentations and training classes to various audiences. Ability to maintain flexibility to accommodate organizational needs. Ability to perform basic budgeting plans. Ability to participate in continuing education and training. Bilingual helpful.

Other Requirements:

Reliable transportation may be necessary for travel throughout the workforce development region. May attend various functions and meetings which may occur before or after normal business hours. Valid Florida Driver's License and Insurance.

Physical Requirements :

Physical ability to perform the above-listed job duties is required. May be required to sit for long periods of time. Infrequent light physical effort required - reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques are required which may include lifting up to 25 pounds for files and computer printouts on occasion. Work is performed in an office environment.

Pay:

From $60,000.00 per year

Benefits:

403(b) 403(b) matching Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person