ELIGIBILITY WORKER I - DEPARTMENT OF HUMAN SERVICES - SOUTH KONA, HAWAII ISLAND

ELIGIBILITY WORKER I

•DEPARTMENT

OF HUMAN SERVICES

•SOUTH

KONA, HAWAII ISLAND

Salary See Position Description Location Island of Hawaii Job Type Various Job Number 24-0180 Department Human Services Opening Date 04/15/2024 Description Benefits Questions Recruitment Information Recruitment Number 24-0180 The immediate vacancies are with the following

Divisions:

Benefit, Employment and Support Services Division (BESSD•positions are located in Kona and Captain Cook . Med-Quest Division (MQD)•vacancy located in Kona .

Salary:

$3,748 to $4,742 per month (SR-12, Step C to I).

Note:

Hiring rates will be based on availability of funds, the applicant's qualifications, and other relevant factors. Duties Summary These positions are located within the Department of Human Services in the Benefit, Employment and Support Services Division (BESSD) and Med-QUEST Division (MQD). BESSD provides eligible clients with monthly benefits that supplement such essentials as food, clothing, and shelter. BESSD Eligibility Workers determine the initial and continuing eligibility of applicants/recipients for the financial assistance and supplemental nutrition assistance programs. MQD provides eligible low-income adults and children access to health and medical coverage through managed care plans. MQD Eligibility Workers determine the initial and/or on-going eligibility of applicants/recipients for the State's medical assistance programs. As an entry level trainee, the Eligibility Worker I receives training in the philosophy, goals, functions, policies and procedures of State and Federal Public Assistance programs; recommends and/or determines eligibility for public assistance on selected cases; and performs other related duties as assigned. Minimum Qualification Requirements To qualify, you must meet the following requirements: Legal Authorization to

Work:

The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.

Education Requirement:

Applicants must possess experience which demonstrated a high degree of verbal skill and the ability to read, comprehend and apply written directions and perform basic mathematical computations, including percentages and averages. This experience may be met from part-time and/or unpaid work. There must, however, be evidence that participation was on a continuous basis but not necessarily on a full-time normal work basis. This requirement may also be met by possession of a high school diploma, or equivalent.

General Experience Requirement:

Three (3) years of work experience which involved public contact work that required providing information, answering questions and inquiries, and explaining policies, rules, and regulations in person or by telephone; and utilizing a computer to retrieve and enter data.

Substitution Allowed:

Successful completion of thirty (30) semester credit hours of coursework from an accredited college or university may be substituted for the General Experience on a year-for-year basis. The information provided above represents a summary of the complete Minimum Qualification Requirements . To view the Requirements in their entirety, please

CLICK HERE . 03082

052919:03:

MA Other Information The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call 808-587-1111 for assistance.

PUBLIC SERVICE LOAN FORGIVENESS

(PSLF) PROGRAM The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service

ELECTRONIC NOTIFICATION TO APPLICANTS

The Department of Human Resources Development (HRD) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs. Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.

TESTING INFORMATION

The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held. In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process. Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of application.

CLICK HERE

for further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the State Recruiting Office's Levels of Review.

YOUR JOB BENEFITS WITH THE STATE OF HAWAI'I

The State of Hawaii offers its employees who are members of the civil service a range of benefits. Some benefits are offered as a result of collective bargaining agreements and changes may occur. A summary of these benefits, which is based on full-time employment, is listed below.

Note:

Benefits for

NON-CIVIL SERVICE

appointments will be provided by the hiring department at the time of interview. With Civil Service modernization, effective July 1, 2002, employees appointed to temporary positions may also gain membership in the civil service upon satisfactory completion of an initial probation period of at least six months. As a temporary member of the civil service, you will be eligible to apply for promotion and transfer opportunities to permanent as well as other temporary positions. You may also enjoy other rights and benefits afforded to members of the civil service, with the exception of return rights and placement rights associated with a reduction-in-force of a permanent member of the civil service. Paid Holidays You may be eligible for 13 paid holidays each year; 14 holidays during an election year. Paid Vacation You may earn vacation leave at a rate that other employers find tough to match•21 days each full year from the FIRST year of employment. This compares to an average of 10 days offered by private companies. You may accumulate up to a total of 90 days (720 hours) of vacation. Paid Sick Leave You may earn sick leave at the same rate as vacation•21 days per year from the FIRST year, and there is no limit on the amount you can accumulate. Expectant mothers may also use sick leave for pre-natal or post-natal check-ups or any illness related to pregnancy. Plus, unused accumulated sick leave may eventually be used to increase your retirement benefits in certain situations. Other Leaves Reasonable time off with pay may be provided for jury or witness duty, a death in the family, some military duty, and donation to the Blood Bank. Leave sharing donations may be granted to eligible employees who have serious personal illnesses or injuries or need to care for a seriously ill or injured family member. Various leaves without pay may also be granted with full re-employment rights. Health Insurance The State pays a part of the premiums for each employee's enrollment in a State sponsored Medical, Drug, Vision, and Dental Plan. For more information, visit the Employer Union Trust Fund website www.eutf.hawaii.gov for coverage and options. Group Life Insurance The State provides a free life insurance policy for employees. Retirement Plan The State contributes to a retirement plan for eligible employees. Generally, employees under the Hybrid Plan with 10 years of credited service and who have reached 65 years of age or have 30 years of credited service and have reached 60 years of age may retire and receive benefits. To find out more about the options you have, go to http://ers.ehawaii.gov. Premium Conversion Plan Participating employees may increase their take-home pay by having the State deduct the cost of health care premiums before payroll taxes are withheld. Flexible Spending Accounts Eligible employees can reduce their federal and state income taxes and social security taxes through a tax-savings benefit program called Island Flex. This program allows employees to set aside money from their paychecks to pay for out-of-pocket health care expenses and eligible dependent care expenses on a

BEFORE-TAX

basis. Transportation Benefits Participating employees may increase their take-home pay by having the State deduct qualified transportation expenses (i.e. eligible parking fees, monthly bus passes for TheBus, fare coupons for The Handi-Van, Vanpool Hawaii participation fee, etc.) through pre-tax payroll deductions. Deferred Compensation The State offers employees a voluntary pre-tax retirement savings plan designed to give employees a tax break today and an opportunity to build a retirement nest egg through voluntary payroll deductions. Several types of investment options are available. Temporary Disability Insurance Qualified employees may be eligible to receive benefits for a disability caused by a non-work related injury or illness under this program. Social Security As an employer, the State also contributes to an employee's social security account. Promotions & Transfers For employees with membership in the civil service, the State offers promotion and transfer opportunities throughout the State Executive Branch. Training & Continuing Education The State supports developmental activities related to an employee's work. In many departments there are numerous in-service training opportunities available. Sabbatical leaves with pay are available for qualified employees. Travel Expenses The State may pay for certain business related travel expenses including mileage reimbursement for use of a personal car during work, airfare, meals and lodging expenses for trips to neighbor islands or out of state. Incentive & Service Awards The State has a program that recognizes employees for their years of service and provides cash awards for their superior accomplishments and other contributions that improve State operations. Union & Collective Bargaining Employees have the right to join the union for collective bargaining with the State and employee representation. Some employee unions provide discounts, insurance and other opportunities. Employees may also decide not to join a union, however, employees are required to pay union service fees unless the employee's job is excluded from collective bargaining. The above information is solely intended as a summary of the benefits available to State of Hawaii employees and is subject to change. Whether or not you are entitled to a particular benefit will depend on your specific appointment and employment status (included, excluded, exempt, non-exempt). Please refer to the appropriate collective bargaining agreement or executive order and all applicable laws, rules, policies, or plan documents for further details. Nothing herein shall be deemed as creating an employment contract, promise of employment, promise of continued employment, or obligation of any kind on the part of the State of Hawaii.

CLICK HERE

for more information on the State of Hawaii's Benefits At-A-Glance. The State of Hawaii is an Equal Opportunity Employer Revised 01/13 01 RECRUITMENT SURVEY (MANDATORY) Completion of this survey is mandatory. You must select one option; multiple selections permitted. The information you provide will be used to improve our recruitment efforts. We appreciate your cooperation. What led you to explore career opportunities with the State of Hawaii? State Recruiting Office Job Announcement Posting (Visit to the State Recruiting Office or Workforce Development Office) Job Fairs Consolidated Theatres TheBus Shopping Mall Advertisements Print Advertisements Word of Mouth (State of Hawaii Employee, Speaker at a Presentation, School Counselor, etc.) Army Partnership for Youth Success (PaYS) SkillBridge Program LinkedIn Facebook, Twitter, Instagram, etc. Governmentjobs.com Internships Other 02 APPLICANT'S

ACKNOWLEDGMENT

•REQUIRED

SUPPLEMENTAL QUESTIONS

The responses you provide to these Supplemental Questions will be used in combination with your application to determine whether you meet the qualification requirements and/or your final score. Failure to provide detailed and complete information may result in your application being rejected or receiving a lower score. Do not submit a resume in place of completing the Supplemental Questions. You must submit verification (e.g., copies of official transcripts or diploma as directed below) in order to receive credit for education. In general, proof of education downloaded from and/or submitted through the internet will not be accepted. Education obtained outside the United States must be comparable to education earned at an accredited school in the United States. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript. To receive credit for substitute, temporary assignment, or volunteer experience, applicants must submit an official letter of verification. The letter should include the job title, employment dates, number of hours worked, a description of the duties performed, and a contact name and phone number. Any information you submit may be verified. Supporting documents must be either electronically attached to your application or submitted to our office via email, fax or USPS as soon as possible.

Our mailing address is:

State of Hawaii Department of Human Resources Development, 235 South Beretania Street•11th Floor, Honolulu, Hawaii 96813. Documents should be identified by job title and recruitment number. I acknowledge that I have read, understand and agree with the above. 03 APPLICANT'S

ACKNOWLEDGMENT

(Continued) Applicants must meet all the requirements for the position they are seeking as of the date of the application, unless otherwise specified. In general, concurrent experiences and/or education will not be double credited unless otherwise specified. Your possession of the required amount of experience will not in and of itself be accepted as proof of qualification for the position. The overall paid or unpaid experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position. Our calculation of experience will be based upon a full-time, 40-hour work week. Part-time experience will be pro rated.

Example:

Twelve months of experience at 20 hours/week will be pro rated to six months of experience. Also, hours worked in excess of 40 hours/week will not be extra credited.

Example:

Twelve months of experience at 60 hours/week will be credited as one year of experience, not one and a half years. I acknowledge I have read, understand, and agree to all of the above. 04 APPLICANT'S

ACKNOWLEDGMENT

•MINIMUM

QUALIFICATION REQUIREMENTS

(Complete information and details) The information provided in the job announcement represents a summary of the complete Minimum Qualification Requirements. A live link to the complete Minimum Qualification Requirements was provided to me in the job announcement. I acknowledge I have accessed and read the complete Minimum Qualification Requirements via the live link provided in the job announcement. 05 GENERAL

EXPERIENCE REQUIREMENT

Do you have at least 3 years of work experience as described in the Minimum Qualification Requirements? Yes No 06 GENERAL

EXPERIENCE REQUIREMENT

(continued) If you stated that you possess the General Experience, identify each experience you would like us to consider and provide the following information. If you do not possess this experience, please state 'None' or 'N/A.' All employers listed here must also be included on your application. Any information you submit may be verified. Treat each change in employer or positions with the same employer separately. The information for EACH employer should include: A. Employer's name, official job title, employment dates (month/year to month/year), average number of hours worked per week. B. Describe this employer (e.g. government agency, private social services provider, self-employment, etc.); services rendered; and clientele served. C. Which department or section did you work in? What was the primary function of your position? What were your major duties and responsibilities? D. Describe your work experience which involved public contact work in each of the following areas. Include your specific roles, the steps you took, and what happened as a result of your involvement. Give relevant examples. Provided information. Whom did you provide the information to? What kind of information did you provide? Where did you gather the information you provided? How did you do this? How often did you do this? Answer questions and inquires. To whom were you answering? What kind of questions and inquiries did you answer? Where did you gather the answers? How did you provide the answer? How often did you do this? Explain policies, rules, and regulations in person or by telephone. To whom did you explain this to? What kind of policies, rules, and regulations did you explain? How often did you do this? Utilizing a computer to retrieve and enter data. What kind of data did you retrieve and enter? What was the purpose for retrieving and entering the data? How often did you do this? E. What degree of supervision did you receive in performing these duties? What kinds of decisions were you authorized and/or not authorized to make? F. What was the official job title of your supervisor? Describe in detail how your duties and level of authority differed from your supervisor? Be specific and complete in your responses. A resume submitted in lieu of answering each supplemental question completely will not be accepted. We do not make assumptions. If your write-up is unclear, you may be asked to provide a copy of your official position/job description including organizational chart. 07 SUBSTITUTION

OF EDUCATION FOR GENERAL EXPERIENCE

Please indicate if you are using the education substitution for the general experience requirement. To receive credit for your academic training, you

MUST SUBMIT

a legible copy of your

OFFICIAL TRANSCRIPT

by attaching it to your online application. I am not using this substitution. I have successfully completed at least thirty (30) semester credit hours of coursework from an accredited college or university that may be be substituted for the General Experience on a year-for-year basis. I possess a bachelor's degree froom an accredited 4-year college or university. 08 MED

QUEST DIVISION

The Med Quest division provides low income clients with access to health and medical coverage through managed care plans. Are you interested in being considered for the Med Quest Division ? Yes No 09 EMPLOYMENT

STATUS SURVEY

#1 Completion of this survey is mandatory. You must select one option. This information will assist us with our recruiting efforts. We appreciate your cooperation. Which of the following reflects your current employment status? Currently working in the private sector Currently working for a non-profit organization Currently working for the federal government Currently working for the State of Hawaii Currently working for another State Currently working for a local county agency (e.g., Maui County, City and County of Honolulu) Recent Graduate (e.g., high school or college) Currently unemployed for the past six months or more Recently laid off in the past six months (if you select this option, please indicate the employer in the next question). Other (if you select this option, please explain in the next question) 10 EMPLOYMENT

STATUS SURVEY

#2 Completion of this survey is mandatory. This information will assist us with our recruiting efforts. We appreciate your cooperation. If you selected recently laid off in response to Employment Status Survey #1, please indicate the name of the employer from which you were laid off. If you selected other in response to Employment Status Survey #1, please explain. if these two options do not apply to you, please indicate "N/A." Required Question Employer State of Hawai'i Address DHRD•Employee Staffing Division 235 S. Beretania Street, 11th Floor, Honolulu, Hawaii, 96813-2437 Phone 808-587-1111 or 1-877-447-5990 (TTY) •Website http://jobs.hawaii.gov/