Holiday Inn-Front Desk Agent

Responsibilities:

• Greet and welcome guests upon arrival
• Check-in and check-out guests using the hotel's reservation system
• Answer phone calls and respond to guest inquiries
• Provide information about hotel amenities, services, and local attractions
• Handle guest complaints or concerns in a professional and timely manner
• Maintain a clean and organized front desk area
• Assist with administrative tasks such as filing, data entry, and photocopying
• Learning & understanding brand standards and requirements.

Qualifications:

• Excellent customer service and communication skills
• Strong attention to detail and organizational abilities
• Ability to multitask and prioritize tasks effectively
• Proficiency in using phone systems and computer software
• Previous experience in a customer service or hospitality role is preferred
• High school diploma or equivalent required If you are a friendly and outgoing individual with a passion for providing exceptional guest service, we would love to hear from you.

Please submit your application for consideration.

Job Types:

Full-time, Part-time Pay:

From $12.00 per hour

Benefits:

Employee discount

Work Location:

In person