Home Medical Equipment Customer Service Representative

Job summary Provide patient focused care within the Home Medical Equipment department. Greet and provide our pharmacy customers with quality customer service through locating merchandise, answering billing questions, assisting in patient needs, and coordinating pickups /deliveries of durable medical equipment.

Summary of essential job functions:

CUSTOMER SERVICE

Provide essential customer service. Greet and assist patients with home medical equipment products. Manage product pickup time frame or schedule delivery time. Accept prescription orders/HME orders from doctor's offices except when prohibited by laws.

CLERICAL

Complete sales orders for patients. Review and communicate prescription information upon request. Bag and file prescriptions in appropriate destination when necessary Comply with HIPAA and Medicare regulations. Provides clerical assistance for the Home Medical Equipment department. Performs Administrative duties for the Home Medical Equipment department as assigned. Manages incoming and outgoing communication through the multi-line telephone system, fax, email, or face to face contact with patients, physicians, and referral sources. Maintains positive relationships with patients, physicians, and referral sources. Assists and provides information to patients, physicians, and referral sources on equipment, supplies, and services. Correctly assess, fit and demonstrate equipment for patients. Accurately obtain appropriate insurance information and requirements from patients, physicians, and referral sources. Maintains and updates patient's information accurately. Exhibits knowledge of the various functions of all equipment, supplies, and services. Correctly processes orders and delivery receipts. Assists with the preparation of the delivery schedule. Provides a contact source for different programs within the Home Medical Equipment department. Previous Brightree Software Experience a plus.

RECEIVING

Receive, label, and distribute pharmaceutical supplies and medications. Follow corporate policy on purchasing procedures. Coordinate transfers between locations, as needed. Knowledge, Skills, and Abilities

KNOWLEDGE

Computer and electronic knowledge.

Mathematics:

Arithmetic, Algebra, and Geometry. Clerical and administrative knowledge. SKILLS Customer and personal service skills. Follow through with patients. Data entry skills. Actively listen and respond with patients, co-workers, and medical staff. Reading comprehension. Process thinking in a critical manner. Multi task, work on multiple different orders

ABILITIES

Communicate professionally either verbally and/or written. Ability to stand for four hour periods between breaks. Ability to lift a fifty pound maximum.

Job Type:

Full-time Pay:

$14.00 - $18.00 per hour

Benefits:

401(k) matching Dental insurance Flexible schedule Health insurance Paid time off

Shift:

8 hour shift Day shift

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)

License/Certification:

Driver's License (Preferred) Ability to

Relocate:

Croswell, MI 48422: Relocate before starting work (Required)

Work Location:

In person