Starter/Player Assistant

STARTER/PLAYER ASSISTANT

at Geneva National Resort and Club

GENERAL DESCRIPTION

Formerly known as Starter/Ranger, this position performs all duties and tasks that assists our public patrons, our members and guests thoroughly enjoy their rounds of golf from beginning to end by starting on time and maintaining our pace of play standards for each golf course and each situation.

EDUCATION/EXPERIENCE

Experience and knowledge of the game of golf Excellent customer service skills and demeanor Experience playing the game Some knowledge of golf course operations helpful Valid Drivers License is required

ESSENTIAL FUNCTIONS

Primary responsibilities include, but are not limited to, the following: Greet and assist golfers with anything they need or ask for Direct play from the 1st Tee

• collect receipts, give tee recommendations and course conditions of play, pace of play requirements and clearance to begin play Inform guests of on-course Food & Beverage opportunities, beverage cart availability Continuously MONITOR and regulate pace of play on the golf course Interact and answer questions from golfers and guests Communicate with golf shop(s) regarding all play and any changes that may occur with scheduled tee times or delays Coordinate throughout the day with the shop and starter in regards to actual group starting times and manage their round time in conjunction with the expected pace of play Place and remove any special event requests on the golf course•proximity markers, sponsor signs, etc… Monitor all golf cart usage to ensure that ALL restrictions are obeyed and followed•90 degrees, cart path only, etc… Visually inspect the golf course each day•pass along observations and potential problems (i.

e. irrigation leaks, overwear from carts, trash accumulation, etc.) Contact Professional Staff with any incidents immediately, take notes with names and specifics, and pictures if necessary Check and refill sand & seed bottles at refill posts Pick up visible debris and litter from the golf course Check water stations throughout the day

• water levels and cups Act as a lead-out for shotgun events Assist the Professional Staff with any event preparations and wrap up Perform any duties requested by the Professional Staff

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of the time performing each function to be solely determined by the director based upon departmental and hotel needs. Communication with golf shop, assistants, and professional staff regarding golf course status

WORKING CONDITIONS AND PHYSICAL DEMANDS

Interact verbally with guests, members and staff Answering customer questions Occasional lifting Sitting/standing and/or driving a golf cart for extended periods of time Attend player services staff meetings Work unsupervised

SUCCESS FACTORS

The attributes listed below are representative of the knowledge, skill and/or ability required. Ability to function in a team environment Ability to apply customer service skills Ability to successfully resolve guest issues/problems Ability to anticipate guest/member needs Ability to work independently with confidence Ability to remain calm under difficult circumstances