Guest Service Specialist

Guest Service Specialist New Haven, CT Job Details Part-time | Seasonal | Full-time $22

• $24 an hour 1 day ago Benefits 401(k) matching Employee discount Opportunities for advancement Qualifications Spanish Teamwork Guest relations Sales transaction processing Customer inquiry handling Stocking Clean workspace maintenance Order entry Entry level Full Job Description

KIWI WANTED

Join the #PBT at Olmo Bagels New Haven's Award-Winning Bagel Shop is Hiring Best of the Fest NYC BagelFest 2023 | Top 32 Bagel Shops Nationally | Best Breakfast

CT 2024 & 2025

What's a Kiwi? No, it's not a fuzzy fruit. At Olmo, a Kiwi is the heartbeat of our shop—the first smile guests see, the energy that keeps the line moving, and the person who makes every morning better. You're the one turning "I need coffee" into "I love this place."

Think:

Barista meets hospitality ninja meets breakfast MVP. What You'll Do Coffee Bar Excellence Master our Jim's Organic coffee program Keep the bar organized, stocked, and running smoothly Guest Experience Magic Create "Hospitality Moments"—those surprise-and-delight interactions that turn first-timers into regulars Ring up orders with accuracy and speed Answer questions about our New Haven-style bagels (yes, we're different from NY and Montreal—you'll learn why) Handle the rush with grace, humor, and teamwork Uphold the Standard We don't serve bad bagels. Ever. You're part of keeping that promise. Maintain cleanliness standards that reflect our #PBT (Professional Bagel Team) mentality Follow recipes, systems, and quality checks—consistency matters Be Part of the Team Support your crew during busy shifts Communicate proactively (we use 7shifts—you'll get the hang of it) Bring energy, show up on time, and contribute to our culture What We're Looking For You don't need experience. You need personality. We hire for these traits (we'll teach you everything else): "If You Don't Know, Ask!"

• You check your ego at the door and ask questions when you're unsure Energy
• You bring good vibes even at 6:45am Care
• You genuinely want people to have a great experience Coachability
• You take feedback well and want to get better Hustle
• You move with purpose and don't shy away from hard work Team-First Mindset
• "Work with, not for" is how we operate here Bonus points if: You geek out over coffee (or want to learn) You think hospitality is an art form You've worked in fast-paced environments before You're bilingual (especially Spanish) You want to grow into leadership roles What You Get $22-24/hour (base + tips) Tips average $5-7/hour. Your hustle and hospitality directly impact your earnings. Growth Path
• We promote from within exclusively.

Kiwi → Hospitality Team → Hospitality Star → Shop Manager → Director of Operations Training & Development Comprehensive onboarding (we won't throw you to the wolves) Coffee training from our team Access to Crucial Conversations program with our specialist Hannah Shirt advancement system with clear milestones Culture That Actually Matters Work with a team selected from 200+ applicants Be part of one of 32 best bagel shops nationally Contribute to community partnerships (we donate bagels, support local causes) Team meetings, celebrations, and actual investment in your success Schedule Flexibility We work with students, second jobs, and life commitments Shifts typically start 6am-9am, end by 1pm-4pm Weekend availability required (this is a breakfast business) The Olmo Difference We're not another generic coffee shop. We're chefs who pivoted to fast-casual and built something special: New Haven-Style Bagels

• Fresh-milled 82% high-extraction flour, 48-hour fermentation, steamed (not boiled), seeds applied before second proofing. We're creating a third regional bagel identity. Quality Without Compromise
• Jim's Organic coffee, real ingredients, no shortcuts Proven Excellence
• Best of the Fest NYC BagelFest 2023, Runner-Up 2022 & 2024, Top 32 nationally "Guests, Not Customers"
• We're not processing transactions. We're creating experiences. Part of Something Bigger
• Olmo is a New Haven staple being built to scale hospitality culture.

What Disqualifies You Treating this like "just a coffee job" Can't handle fast-paced morning rushes Not willing to work weekends Drama > teamwork "That's not my job" mentality How to Apply Step 1: Send us a message telling us: Why you want to work at Olmo (not just "any coffee shop") What "Guests, Not Customers" means to you When you're available to start Step 2: If you're a fit, we'll bring you in for a 15-minute interview focused on values and personality Step 3: You'll do a 4-8 hour paid working interview so we can see you in action (and you can see if you like us) Step 4: Welcome to the #

PBT Pay:

$22.00

• $24.

00 per hour

Benefits:

401(k) matching Employee discount Opportunities for advancement

Work Location:

In person