Lead Patisserie Specialist - Chicago French Market

Lead Patisserie Specialist

• Chicago French Market Vanille Patisserie
• 2.

7 Chicago, IL Job Details Full-time From $21 an hour 6 hours ago Benefits Health insurance Paid time off Employee discount Flexible schedule Qualifications Retail customer service procedures Customer communication Food service health code compliance Interpersonal skills Food Safety Manager Certification Writing skills Sanitation English Attention to detail Customer engagement Retail store product knowledge POS systems Full Job Description Vanille Patisserie is a gourmet, high-end French pastry shop in the heart of Chicago; Vanille creates artful pastries that combine classic European traditions with modern flavors for the contemporary palette. Vanille is a luxury brand that provides a variety of carefully crafted creations, handmade chocolates and candies, delicious entremets (mousse cakes) and luscious tarts. Vanille also prides itself with outstanding customer service and total quality in every aspect of operations and customer experience. We are seeking an individual to transfer the Vanille quality service to all customer touchpoints. The customer must experience an exceptional level of quality in product displays, housekeeping cleanliness, employee appearance, and exceptional customer service from a Vanille representative that possesses a depth of product knowledge. As a Vanille Patisserie Specialist Lead, you'll lead a high-performance team that emphasizes building lifelong customer relationships by focusing on quality and exceeding customer expectations at all times. Vanille's customer base includes consumers and commercial accounts (restaurants and hotels). This is a full-time position in our Chicago French Market location in the West Loop. you are working primarily solo in a fast paced environment during the shifts.

Job Requirements:

• 2 years of experience working in the service or food industry or equivalent related experience and training
• Able to work quickly, embrace and learn new information, multi-task and incorporate feedback into personal performance
• Act as a company ambassador and embody the Vanille values; quality and creativity, consistency and uncompromising attention to detail, exceeding our customer's expectations, a positive work environment, optimal financial results, integrity, and respect
• Prepared to back up all positions during peak times
• Continuous interaction with customers and co-workers in a fast-paced, multitasked environment
• Must be able to work Sundays and be available to work in multiple locations
• Ability to speak, read, and understand the English language
• You're able to keep calm under pressure and work quickly without sacrificing the quality of service
• High quality of verbal and written communication skills from describing our products to writing detailed pre-orders
• Must understand the value of balancing individual duties, team duties, and customer service
• Accurately and quickly operate our POS system; previous experience with BakeSmart is a plus
• Use sharp problem-solving skills to quickly create solutions for issues that arise
• Detail-oriented with a knack for following instructions
• Must possess or obtain upon hiring a

Chicago Food Managers License Job Functions:

• Create meaningful connections with our guests by providing memorable customer service; deliver a brand-worthy guest experience
• Help our guests make an informed choice by possessing full knowledge of our menu
• Address new voicemails and emails regularly
• Establish productive oral and written communication with co-workers, management, and customers.
• Maintain high standards of product freshness and sanitation
• Cash handling, deposit preparation, bank reconciliation, etc.
• Ensure completion of opening and closing checklists, shift notes, and waste reports
• Prioritize requests and department activities while managing interruptions and attending to details to complete tasks with deadlines Please, no telephone inquiries on this job posting.

Vanille is an

Equal Opportunity Employer Job Type:

Full-time Pay:

From $21.00 per hour

Benefits:

Employee discount Flexible schedule Health insurance Paid time off

Shift:

8 hour shift Day shift

Work Location:

In person