Lead Barista

Lead Barista the Xspresso lab Auburn Hills, MI Job Details Full-time $18 - $20 an hour 14 hours ago Benefits Paid training Paid time off Employee discount Flexible schedule Qualifications Latte art Serving Customer communication Teamwork Espresso machines Team supervision Inventory management Customer service Attention to detail Coffee experience Leading team collaboration initiatives Communications Proactiveness Guest services Cash handling Leadership Team motivation (leadership skill) Full Job Description Overview A Lead Barista serves as a skilled coffee professional who provides excellent customer service, prepares beverages, and acts as a mentor and role model for other baristas, often assisting with training, inventory, scheduling, and store operations. Key duties include crafting high-quality coffee and food, maintaining a clean and efficient workspace, managing customer interactions, and supporting management in various aspects of the coffee shop's day-to-day functions.

Using Square POS Key Responsibilities Customer Service:

Greet and engage customers, explain menu items, answer questions, take orders, process payments, and provide a positive and personalized experience.

Beverage & Food Preparation:

Prepare a wide range of hot and cold beverages and food items to established standards and recipes, demonstrating advanced skills in coffee brewing and milk science.

Quality Control:

Ensure consistent quality of drinks, food, and service by adhering to company standards, tasting beverages, and coaching other team members.

Training & Mentorship:

Provide on-the-job training, education, and guidance to new and existing baristas, helping them develop their skills in drink preparation and customer service.

Store Operations:

Assist with opening and closing procedures, inventory management, stocking supplies, maintaining a clean and sanitary work environment, and managing equipment.

Team Support:

Foster a positive, inclusive, and collaborative team environment, and act as a role model for high standards in performance and hospitality.

Required Skills & Qualifications Technical Skills:

Strong knowledge of coffee equipment, brew methods, and an understanding of milk science for latte art.

Customer Service:

An outgoing, customer-focused attitude with excellent communication and interpersonal skills.

Leadership:

Ability to lead by example, motivate others, and maintain a calm demeanor in high-pressure situations.

Organizational Skills:

Efficient time management, attention to detail, and the ability to multitask in a fast-paced environment.

Professional Attributes:

Self-motivated, reliable, honest, and adaptable to flexible hours, including early mornings, nights, and weekends.

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off Paid training

Work Location:

In person