Lead Barista

Lead Barista PorchLight Cafe & Provisions Grand Rapids, MI Job Details Part-time | Full-time $20

• $22 an hour 9 hours ago Benefits Paid training Paid time off Flexible schedule Qualifications Teamwork Guest relations Specialty Coffee Association (SCA) Coffee Skills Certification Staff training Cleaning Full Job Description

PORCHLIGHT CAFE & PROVISIONS

Job Role:

Lead Barista Role Summary The Lead Barista is both a hospitality leader and a craft expert. This role sets the tone for guest experience by delivering consistently excellent beverages, modeling warm and attentive service, and supporting the barista team through leadership, training, and accountability. The Lead Barista is a daily example of PorchLight's values in action. How Our Values Show Up in This RoleCore Responsibilities Guest Experience & Hospitality Act as a host at the counter, creating a welcoming, warm, and engaging experience for every guest Build rapport with guests and members through conversation, recognition, and attentiveness Anticipate guest needs and resolve issues quickly, calmly, and thoughtfully Ensure service standards are consistently met during every shift Beverage Quality & Execution Prepare and serve coffee and beverages to PorchLight quality standards Maintain consistency in recipes, presentation, and speed of service Monitor espresso calibration, milk quality, and bar flow throughout the day Uphold cleanliness, organization, and food safety standards at all times Team Leadership & Support Lead by example on the floor, modeling professionalism, warmth, and joy Support, coach, and mentor baristas during shifts Assist with training new baristas and reinforcing service and beverage standards Provide real-time feedback and encouragement to the team Operations & Accountability Open and/or close the bar according to procedures Ensure proper stocking, prep, and organization of the bar Communicate operational needs, issues, or guest feedback to management Support inventory awareness and waste reduction Culture & Community Foster a positive, collaborative team environment Encourage curiosity, creativity, and playfulness while maintaining high standards Help create a sense of community at the bar for guests and teammates What Success Looks Like Guests feel genuinely welcomed, cared for, and eager to return Beverages are consistently high quality and served with confidence The bar runs smoothly, even during busy periods Baristas feel supported, informed, and motivated PorchLight values are clearly reflected in daily behavior Key Skills & Qualities Strong hospitality mindset with a guest-first approach Advanced coffee knowledge and barista experience Calm, confident leadership style Excellent communication and attention to detail Ability to multitask and stay composed in a fast-paced environment Brand Values in Action

WARMTH & HOSPITALITY

Greet every guest and teammate with openness, eye contact, and genuine care

• Sets the tone for warm, genuine guest interactions for the team Create a welcoming, inclusive environment at the counter Address guest concerns with empathy, calmness, and respect ; anticipates needs and personalizes service whenever possible. Handles guest concerns with empathy, ownership, and professionalism Coaches team members to prioritize connection over transaction
• without sacrificing profitability long-term Remember that the energy they care is felt
• by guests and team members alike. Practices grounding and self-regulating practices on difficult personal days
• takes space as needed

CREATIVITY

Look for thoughtful ways to improve workflows, presentation, and guest experience Contribute ideas for menu features, service moments, or menu improvements Adapt creatively to busy periods or unexpected challenges

JOY & PLAYFULNESS

Joy is expressed through energy, enthusiasm, and pride in their craft Brings positive, steady energy to each shift; maintains morale during high-volume periods Encourages creativity in seasonal offerings and latte art Uses light, appropriate humor to build connection Creates engaging moments that surprise and delight guests Helps prevent burnout by cultivating a supportive, spirited team environment

CURIOSITY

Ask questions to better understand guest preferences and needs Seek feedback from guests and teammates and share insights with leadership Stay curious about coffee, service techniques, and hospitality trends

ATTENTIVENESS & THOUGHTFULNESS

Remain present and aware of guest flow, bar pace, and team needs Anticipate needs before they are expressed—refills, guidance, or support Maintain high standards for cleanliness, organization, and readiness Make intentional decisions that support both guests and the team Follow standards and procedures with care and consistency

COMMUNITY

Builds rapport with regulars and welcomes in new guests Mentors developing baristas and fosters team cohesion Contributes to a space where guests and staff feel known, valued, and like they belong

Compensation Hourly Compensation:

$18/hour plus tips ; opportunities for growth and development 1 week PTO / year Flexible schedule Complementary shift meal / beverage

Pay:

$20.00

• $22.

00 per hour

Benefits:

Flexible schedule Paid time off Paid training

Work Location:

In person