A FOH Team Lead & Barista Position

FOH Team Lead & Barista Position:

The first exceptional customer service touch point a customer has upon entering

The Borough Customer Service Expectations:

Create an immediate positive, welcoming customer experience

• Greet all customers with fast, friendly, personalized service and develop a rapport with customers by learning their names, favorite drinks, and food items, etc.
• Actively practicing the art of "Making A Customer's Day"
• Accurately handle cash and credit card transactions.
• Respond proactively and calmly to de-escalate negative interactions
• Answer telephone in a respectful, friendly manner
• Represents the mission of

The Borough:

To be an inviting cafe, coffeehouse, and ice cream shop feeding our neighbors and friends authentic, hearty dishes, providing extraordinary service, and space to gather, recharge, create, and belong.

• Ensure overall "positive flow" of FOH functions

Beverage & Food Service Responsibilities:

• Create and sell coffee drinks, hot chocolate, tea, chai, and iced drinks following provided recipes along with fountain sodas and pre-packed cold drinks Currently, this position will work a majority of hours as the sole team member staffing the coffee bar, ice cream station, cold drinks, and POS sytem.

A part-time barista/cashier will perform the FOH responsibilities during hours when the FOH Team Lead & Barista is not on duty. As needed, the manager will schedule overlapping shifts or will be available to assist with barista and FOH responsibilities.

• Graciously receives and follows through feedback and directions from manager
• If 18 or older, sell and serve a limited menu of beers and wine by the glass along with a few wine based-mixed drinks following provided recipes
• Sell and serve daily changing baked goods, snacks, ice cream, gift cards, and merchandise
• Understand, sell and serve a diverse offering of breakfast and lunch menu items, delivering orders to seated or waiting customers. Follow opening, closing, and cleaning duties as assigned by manager
• Restock inventory as needed throughout shift. Alert manager of inventory needs
• Keep front-of-house and hallway including countertops, sinks, chairs, floor, windows, equipment (inside and out) and restrooms, as assigned, clean
• Assist with moving and restocking shipments of food and other supplies
• Report potential safety hazards to the manager
• Report all employee accidents to the manager
• Inform the manager of any operational inconsistencies
• Other duties as requested by the manager

Compensation:

• Competitive hourly wage based on experience + tips
• Team members rewarded for attributable reviews
• Employee discounts
• Paid Time Off begins accruing after 3 months and is useable after 4 months

Application Process:

1. Email a resume, three barista/food service work references with phone numbers, the first date of your availability, and your compensation requirement to: info@theboroughkc.com 2. If we meet for an interview, there is a brief job application to be completed 3. We will respond and let you know your status in the hiring process Thank you for your interest in this opportunity with The Borough!

Pay:

$16.50 - $18.00 per hour

Benefits:

Paid time off People with a criminal record are encouraged to apply

Work Location:

In person