Grand Reserve Pool - Bartender

Position Summary The Bartender is responsible for preparing and serving high-quality beverages in a fast-paced, guest-focused environment. This role delivers exceptional service by crafting drinks to standard recipes, maintaining an engaging yet professional atmosphere, and ensuring the bar is clean, organized, and fully stocked. The Bartender enhances the guest experience while contributing to revenue through product knowledge and effective upselling. Essential Duties & Responsibilities Beverage Preparation & Service Prepare alcoholic and non-alcoholic beverages for guests and service staff according to standard recipes and portion controls Ensure consistency, quality, and presentation of all beverages Provide friendly, attentive, and professional service in a high-energy environment Guest Experience & Sales Describe menu items and make recommendations on wine, beer, spirits, and cocktails Upsell food and beverage offerings to enhance guest experience and maximize revenue Accommodate guest preferences, dietary needs, and special requests when possible Bar Setup & Operations Set up and maintain the bar, including stocking liquor, beer, wine, mixers, garnishes, and glassware Perform opening and closing duties in accordance with standard operating procedures Maintain a clean, organized, and sanitary bar and service area Cash Handling & POS Accurately process cash, credit card, and room charge transactions Balance cash drawers, complete end-of-shift reports, and calculate tip distributions Inventory & Compliance Monitor inventory levels and complete requisitions as needed Assist with opening and closing inventory counts Follow all food safety, sanitation, and health department regulations Adhere to all alcohol service laws and ensure responsible service at all times Safety & Attendance Follow all safety policies and procedures, including proper use of PPE and HAZMAT compliance Report unsafe conditions, equipment issues, or incidents promptly Maintain reliable and punctual attendance Additional Responsibilities Clean and sanitize bar equipment, glassware, and work areas Ensure minors and intoxicated guests are not served alcohol Resolve guest concerns within scope of authority; escalate when necessary Report unusual incidents, safety concerns, or suspected theft Support team members and assist with additional duties as assigned Qualifications Minimum 2 years of bartending experience; hotel or resort experience preferred Strong knowledge of beverage preparation, including cocktails, wine, beer, and spirits Familiarity with food service standards, guest relations, and etiquette Excellent communication and interpersonal skills with a guest-focused mindset Professional demeanor with the ability to handle sensitive situations discreetly Basic math and cash handling skills Experience with POS systems Strong organizational skills and ability to multitask in a fast-paced environment Ability to read, write, and communicate effectively in English Requirements Must be at least 21 years of age RBS certification (or ability to obtain upon hire) Availability to work flexible schedules, including weekends and holidays Knowledge of applicable health standards and alcohol service regulations Physical & Work Environment Requirements Prolonged standing and walking in a fast-paced environment Frequent lifting and carrying (up to 50 lbs), including kegs and bar supplies Reaching, bending, stooping, and repetitive hand movements Exposure to hot, cold, and noisy environments, including kitchens and bar areas Handling glassware, sharp tools, and cleaning chemicals Working in crowded, fast-paced, and confined spaces Disclaimer This job description is not intended to be all-inclusive. Duties and responsibilities may be modified as needed to meet business needs. Management reserves the right to assign or reassign duties and provide reasonable accommodations where appropriate. Equal Employment Opportunity Statement We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. In accordance with applicable federal, California state, and local laws, we do not discriminate against applicants or employees on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, sexual orientation, marital status, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected by law. We provide reasonable accommodations to qualified individuals with disabilities and to employees with sincerely held religious beliefs, unless doing so would create an undue hardship.