Seasonal Bartender

Seasonal Bartender Oak Brook, IL 60523 $12 an hour - Seasonal $12 an hour -

Seasonal SUMMARY:

The Pool Bartender is responsible for taking orders, prepare and serve alcoholic and non-alcoholic beverages to guests courteously and efficiently according to Hotel specifications. S/he maintains stock, supplies and cleanliness of Pool bar and equipment. The Pool Bartender will assist in maintaining the resort standards. The Pool Bartender shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Oak Brook Hills Resort Culture as well as promoting Oak Brook Hills Resort as both the Destination and Employer of Choice! Essential job

FUNCTIONS

:  Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.  Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.  Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.  Maintain positive guest relations at all times.  Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.  Resolve guest complaints, ensuring guest satisfaction.  Monitor and maintain cleanliness, sanitation and organization of assigned work areas.  Maintain complete knowledge of service requirements for assigned function: o Liquor brands, beers and non-alcoholic beverages ordered. o Particular characteristics/description of wines/champagnes ordered. o Prices for specified bar selections. o Designated glassware, ingredients, preparation method and garnishes required. o Group name, type of function and expected attendance. o Scheduled hours of service. o Special requests/arrangements. o Location of bar in function room. o Order of service. o VIPs.  Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.  Maintain complete knowledge of P.O.S. and manual systems.  Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.  Complete opening side duties: o Check quality and set up designated bar stock and supplies by using checklist. o Requisition all necessary supplies. o Transport supplies from storeroom to bar set-up area. o Stock ice. o Prepare garnishes. o Stock glassware and paper supplies. o Prepare mixes. o Check cleanliness and condition of bar unit (C02 lines, soda tanks, soda guns, drain, etc.). o Check condition and cleanliness of blender, shaker and other tools. o Check temperature of refrigeration units.  Set up bar unit at pool area with all supplies and equipment to assigned function area and set up in specified location. Ensure security of all bar supplies in function area.  Greet guests and take their orders, utilizing suggestive/up-selling techniques.  Input orders into system; legibly document orders when system is down.  Ensure that all cash bar drink orders from Servers are accurately rung into the P.O.S. system or collect drink tickets before giving drinks to them.  Prepare all drink orders for guests according to specified recipes.  Provide club service for designated beverages.  Serve drinks to guests.  Collect drink tickets where specified.  Issue, open and serve wine/champagne bottles; collect payment/tickets where specified.  Prepare and serve cappuccino and espresso.  Remove soiled wares from bar top and tables and place in designated area.  Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time. Ensure proper authorization for additional payments as required prior to replenishing.  Clearly communicate last call at designated closing time to guests, Banquet Supervisor and Servers.  Transport bar unit with all supplies and equipment from function area to designated area and breakdown the bar.  Prepare consumption report promptly according to specified procedures.  Present guest check and process payment. Adhere to all cash handling and credit policies/procedures.  Tip out Servers at the end of their shift; collect and report tips at the end of assigned shift.  Legibly complete bottle transfer slips and distribute accurately.  Legibly document designated items on the spill sheet.  Ensure maximum usage of all supplies to attain budgeted beverage cost and to prevent waste.  Use all chemicals in accordance with OSHA regulations and hotel requirements.  Complete closing side duties: o Properly store all reusable goods in designated areas. o Empty and drain ice bins; clean sink. o Wipes clean all surfaces of bar; clean all bar equipment and tools. o Wipe down all bottles and surfaces. o Secure all liquors, beers, wines, coolers, cabinets, and storage areas. o Remove trash. Associate is held accountable for all duties of this job and other duties as assigned.

EXPERIENCE & EDUCATION

• At least one year customer service experience required
• At least six months food & beverage experience required
• Prior experience as a Bartender or Barback.
• Banquet or catering experience preferred
• Prior banquets experience preferred
• High school diploma or equivalent
• Resort experience is preferred Job

REQUIRMENTS

• Must be a United States citizen or possess a valid work permit
• Meets age to serve alcoholic beverages
• Must be able to read, write and speak English
• Must have a valid BASSET card Must possess a valid bartending license
• Must possess valid Food Handler's card
• Must be able to work well under pressure
• Must be able to accurately follow instructions, both verbally and written
• Must be highly detailed orientated
• Must be able to work in a fast paced environment
• Must have excellent listening skills
• Must possesses excellent communication skills
• Must be professional in appearance and demeanor
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must be knowledgeable and familiar with food and beverage industry
• Must have a passion for creating an exceptional experience for all guests
• Knowledge of various drink recipes and beverage service standards.

Working

CONDITIONS

Must be able to work in a variety of weather conditions (rain, wind, sun, heat); Must be able to work indoors or outside; Must be able to stand on feet and walk throughout the day, Must be able to frequently lift and carry up to 50 lbs; Must be able to bend, squat, push, pull frequently; Must be able to climb stairs and walk on uneven surfaces on an occasional basis; Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, squeezing, overhead reaching occasionally "Somnium Hospitality Group is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected by federal, state, or local law. We believe our people are the heart of the guest experience and are committed to creating a culture built on integrity, respect, opportunity, and belonging."

Pay:

$12.00 per hour

Benefits:

Employee discount Referral program

Experience:

Bartending:

1 year (Preferred)

Restaurant Experience:

1 year (Preferred)

Work Location:

In person