Job Description
JOB SUMMARY
The position is typically the first point of contact for Mountain View Co-op (MVC) customers. The Bartender/Casino Attendant (BCA) must maintain a positive and cooperative attitude that promotes teamwork, integrity, honesty, and helpfulness. The BCA must embrace and exhibit MVC's philosophy and culture of customer service. REPORTING RELATIONSHIP
Reports to the Location Manager. ESSENTIAL DUTIES & RESPONSIBILITIES
Establish and maintain a positive customer service experience. Establish and maintain a positive experience for MVC customers, clients, and vendors, through professional interpersonal interactions. Report for duty in a fit condition, complying with the location dress code and acceptable personal hygiene. Handle any customer complaints in a prompt and professional manner. Provide feedback to Managers. Stock the bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, and straws. Check identification of customers to verify age requirements for purchase of alcohol. Take beverage orders from serving staff or directly from patrons. Serve alcohol to customers. Collect money for all drinks served. Maintain confidentiality of customer transactions. Follow all gaming regulations. Listen for jackpot alarm bells and issue payoffs to winners. Obtain customer signatures on receipts when winnings exceed the amount held in a slot machine. Maintain a clean bar and casino. Be aware of all promotions and specials and explain them to customers. Count funds and reconcile daily summaries of transactions to balance books. Convert gaming checks, coupons, tokens, or coins to currency for gaming patrons. Cash checks and process credit card advances for patrons. Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations. Follow MVC's credit policy. Provide any customer service function necessary in the location. Assist in any facility and equipment maintenance when applicable. Practice and encourage workplace safety. Other duties as assigned. ESSENTIAL SKILLS & ABILITIES
Knowledge and understanding of: Customer service Phone etiquette Organization Basic math MVC products and purposes Safety rules, procedures, and practices Ability to: Establish effective working relationships with management, co-workers, and the general public. Report to work on-time and as scheduled. Communicate effectively with others in both technical and non-technical terms. Follow verbal and written instructions. Work varied shifts and days as required of the position. MINIMUM QUALIFICATIONS
Preferred Experience:
High School diploma or GED Prior customer service experience ESSENTIAL PHYSICAL ABILITIES
The physical demands described herein are representative of those that are required by the employee in order to successfully perform the essential functions of the job. The work environment characteristics described herein are representative of those an employee will encounter while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job, unless doing so would pose an undue hardship. Essential Physical Abilities:
Clarity of speech and hearing that permits the employee to communicate effectively with internal and external customers. Clarity of vision to include; near and far vision, ability to focus while operating computers and viewing monitors, and ability to read printed materials. Manual dexterity that permits the employee to operate a POS, organize files, handle products, and serve beverages. Ability to lift 30 pounds. Ability to walk, stand, and reach for the duration of the shift. Ability to occasionally stoop, kneel, and climb. Working Conditions:
Work is generally performed in a bar/casino environment. Customer assistance and location duties are required in all weather conditions. Various noise levels are present in the work environment, from low to moderately loud. DISCLAIMER
The above statements are intended to describe the general nature and level of work to be performed. They are not intended to be an exhaustive, all-inclusive list of responsibilities, duties, and skills required of the employee. EQUAL OPPORTUNITY & REASONABLE ACCOMODATION MVC
is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected category including; race, color, religion, creed, sex, gender identification, sexual orientation, disability, age, national origin, veteran status, or genetic information. MVC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in its employment, services, programs, and activities. To request reasonable accommodation, contact Human Resources at 406-453-5900.
