Bellhop

Hotel Drisco Job Description:

Bellhop FLSA Status:

Non-Exempt Department:

Front Desk Prepared by:

Dawn Agnew Reports To:

Director of Operations

POSITION SUMMARY

The ideal Bellhop candidate offers a warm welcome to our guests, greets guests at the curb to open doors, assists with guests luggage, informs the guest of Hotel Drisco amenities and features complementing our elevated luxury and service, and offers front desk support as needed. The position has varied hours including morning, afternoon, and evening shifts. The Bellhop must exceed guest expectations and offer outstanding service that is both warm and engaging and feel comfortable working in inclement weather as needed. The position will receive cross training in several departments to assist with departmental needs when others are on breaks or lunch.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greets guests in a warm and engaging manner. Assist with luggage through check-in from vehicle to guest room. Shares hotel information, SF points of interest and entertainment attractions. Assists guests with luggage for room moves. Manage luggage storage areas and retrieve for room delivery as needed. Give room a thorough sight inspection while placing luggage, confirming furnishings and amenities are correct and in order and there are no cleanliness challenges. Identifies and explains all features of room such as the thermostat control, clock radio, television operation, and door snake. Anticipates the guest's needs and responds promptly. Maintains positive guest relations at all time. Assist with front desk room deliveries as requested. Retrieves and/or delivers articles for laundry. Assists guests and request transportation services when necessary. Maintains an accurate log record of packages shipped and collected. Delivers packages, suitcases, and amenities to guests. Monitors and maintains the appearance of the sitting room, lobby, facade/exterior of front of building, and luggage storage area. Evening shift supports room service when room service attendant is on lunch.

• All other duties as assigned by the supervisor.

OTHER:

Regular and punctual attendance in conformance with the schedule is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Hotel Drisco. Upon employment, all employees are required to fully comply with the Hotel Drisco's rules and regulations for the safe and efficient operation of the facility.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Understands guest's service needs.
• Performs job functions with great attention to detail, speed and accuracy
• Excellent organizational skills.
• Applies common sense understanding to carry out detailed written or oral instructions.
• Communicates effectively in written and verbal English with the public and other team members.
• Ability to maintain excellent relationships with colleagues, manager and employees in other departments.
• Effectively deals with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern demonstrating empathy with the guest and providing positive and proactive solutions.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Applies common sense understanding to carry out detailed written or oral instructions.
• Ability to compute basic arithmetic.
• Able to drive various types of vehicles, stick shift, automatic, etc.
• Able to work in a fast paced environment.
• Meets legal age requirements for the position.

EDUCATION and/or

EXPERIENCE

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma is preferred. Previous hospitality experience is preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have a valid California Driver License and a good driving record.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 35 pounds and occasionally lift and/or move up to 75 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.

Pay:

$28.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person