BELL STAFF

BELL STAFF

Grand Beach Suites Hotel Miami Beach, FL Job Details Full-time $14 - $15 an hour 13 hours ago Qualifications High school diploma or GED Full Job Description Job Summary This position is responsible for providing a variety of guest service activities in an exceptionally friendly, professional and efficient manner commensurate with the demands of a world-class hotel. Escorts guests to their rooms, handles guest luggage, assists in the check-in kiosk process, and provides travel directions and any other assistance which may be required. Job Specifications Qualifications Excellent communication and guest relations skills High School Diploma Knowledge of the local area, roadways and services Ability to lift up to 75 pounds and push a cart weighing up to 150 pounds Position requires continual bending, lifting, stooping and pushing Ability to work a flexible schedule to include weekends and holidays Job Duties Job Specific Assists arriving and departing guests in a highly professional manner and with utmost courtesy Handles all luggage, baggage, packages, etc. carefully and safely Rooms arriving guests and assists guests who are checking in/out per Hotel standards Ensures that all luggage and bags are in a safe, secure area while awaiting transfer Completely familiar with all room types, room amenities and Hotel facilities, provides such information to Hotel guests Completely familiar with Hotel emergency procedures and provides necessary information to Hotel guests Handles guest inquiries professionally and with the utmost courtesy and accuracy Answers telephone in accordance with Grand Service standards Becomes familiar with guests' names and acknowledges guests by name Offers to fill up guest's ice bucket upon delivery of luggage Provides guests with Hotel and surrounding area information and travel directions Promotes Hotel facilities, Food and Beverage outlets, and recreation programs Transports guests to/from recreation areas in a safe and timely manner Assists guests in the use of self check-in/out computer for registration or check out purposes Handles master keys with care and follows proper sign-in/out procedures following key control and security procedures Maintains condition of Hotel lobby, picking up any trash or debris, contacting Housekeeping for major cleaning tasks Maintains a good working relationship with all Hotel departments, with special emphasis on Front Desk, Valet Parking, Concierge and Housekeeping Stands at post when not on a "Front" or "Last" Is alert to guest who appears to be intoxicated and intends to drive a vehicle - notifies Security Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board Reads Group Profiles and Banquet Event information on a daily basis Maintains the cleanliness and excellent condition of equipment and work area Other duties as assigned Works as Valet when needed. General Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow Team Members Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.