Guest Service Attendant

Guest Service Attendant HEI Hotels & Resorts life insurance, vision insurance, 401(k) United States, Florida, Tampa Jun 09, 2026 About Us Escape to The Westin Tampa Waterside, situated on a unique landscaped island in downtown Tampa. Adjacent to the Tampa Convention Center, our location is convenient for business and leisure travelers alike. Our associates enjoy free meals, free parking, room discounts, incredible benefits and a fun work environment. Also our hotel is dedicated to its associates by celebrating our success every month and our HEI Loves program is designed to assist our team members and focus on growth and development . Come and see why we are the employer of choice in downtown Tampa! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview We are seeking a professional, personable, and solution-oriented Lobby Ambassador to serve as the first point of contact for guests. This role is responsible for creating a welcoming atmosphere, assisting with guest needs, resolving concerns, and providing clear guidance to ensure an exceptional guest experience.
Key Responsibilities
Greet guests warmly upon arrival and throughout their stay
Provide directions, information, and recommendations about hotel services and local attractions
Respond promptly and professionally to guest inquiries, requests, and concerns
Proactively identify and resolve issues to ensure guest satisfaction
Communicate effectively with various hotel departments (front desk, housekeeping, engineering, etc.)
Monitor lobby activity to maintain a safe, organized, and welcoming environment
Assist with special requests, including transportation, reservations, and concierge-style services
De-escalate guest concerns and find appropriate solutions in a timely manner
Maintain a polished and professional appearance at all times Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.