Bell Stand (hotel job)

JOB GOAL

To advance The Kirkwood Community College Center for Hospitality Excellence's vision to lead the world in educating and preparing the finest hospitality professionals that will impact the global community. Our Mission is to be the best place to learn, recruit and stay. We do this by teaching, developing and serving.

GENERAL JOB SUMMARY

SHIFTS:

Some daytime shifts and mostly evening and weekend shifts. This position is tip eligible. This position must have a valid Iowa driver's license. Welcome, greet and assist guests with check-in/check-out processes, provide friendly and efficient transportation of guests in the hotel vehicles as needed, and accommodate guest needs during their stay in an attentive, courteous and friendly manner. This includes, but is not limited to escorting guests, opening doors, assisting guests with luggage and keeping the lobby space and entrance areas clean and welcoming. This position serves as a trainer. Trainers are responsible for supervising the learning experiences of students in all areas of The Hotel at Kirkwood Center, The Kirkwood Center for Hospitality Arts and The Kirkwood Center for Continuing Education.

UNIVERSAL CORE COMPETENCIES

Advocate for Continual Improvement

• empowering each other to identify opportunities for excellence. Collaborate with Mutual Accountability
• working together with a willingness to take ownership and account for our actions. Champion Service
• anticipating needs and create a welcoming, diverse, and inclusive environment. Perseverance
• commitment to excellence even in the face of adversity or delay in achieving success. Lead
• regardless of title, through positive influence

DUTIES/RESPONSIBILITIES

Greet incoming guests and escort them to their destination in the building. Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts. Drive the hotel vehicles to transport guests as needed. Supply guests or travelers with directions, travel information, and other information such as available services and points of interest. Receive and mark baggage by completing and attaching claim checks. Assist physically challenged travelers and other guests with special needs. Deliver messages and run errands for guests. Explain the operation of room features such as locks, ventilation systems, and televisions. Keep sundry items clean, organized and stocked for guest purchases. Maintain clean, safe and fueled hotel vehicles. Maintain lobbies, public spaces and entrance areas (internal and external) for travelers or guests to have a safe and welcoming experience. Maintain compliance with required training as designated by supervisor.

PERFORMANCE EXPECTATIONS

: Be able and willing to represent the college in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve. Excellent phone etiquette & communication skills. Must have professional appearance and attitude. Must have knowledge of the local area. Serve as professional role model. Assist students in achieving course objectives. Coach and nurture student in performance of skills. Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION

The following physical conditions and hazards may be encountered while working in this position: Indoor environment Outdoor environment Extreme temperatures Position involves working in an office setting. Constant (67-100%) standing, pushing, pulling and grasping, talking and hearing. Frequent (34-66%) reaching and viewing a computer, and other types of close visual work. Occasional (10-33%) sitting, repetitive motion. The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned

MINIMUM QUALIFICATIONS

High school diploma or the equivalent required. Must be 18years of age or older.

LICENSES, CERTIFICATIONS, OR REGISTRATIONS REQUIRED

LICENSES, CERTIFICATIONS, OR

REGISTRATIONS REQUIRED

Valid driver license and ability to qualify for a class D Chauffer's license required. Your driving record will be verified initially and monitored on an ongoing basis as a condition of employment.

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS

Preference will be given to those candidates with a post high school degree. Preference will be given to those candidates with a minimum of two years full-time experience in a related hospitality setting or the equivalent education and related work experience.

EEO AA/STATEMENT

It is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness (employees) or the Vice President of Student Services (students), 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404, 319-398-5572 , equity@kirkwood.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582,

Telephone:

(303) 844-5695

FAX:

(303) 844-4303, TDD 800-877-8339

Email:

OCR.Denver@ed.gov.