Hotel Bellman (Seasonal)

SECTION:

JOB DESCRIPTION SUBJECT

HOTEL

BELLMAN EFFECTIVE DATE

04-01-2024

REPORTS TO:

FRONT DESK SUPERVISOR OR BELL CAPTAIN RESPONSIBILITIES

Responsible for greeting guests in a professional manner at the main entrance of the hotel and assisting the unloading of luggage, if any Responsible for extending a warm welcome and appreciation to every guest with the greeting "Welcome to Treasure Bay" Responsible for conducting the bell service activities such as luggage service upon a guest's arrival and departure, luggage storage, delivering items to the rooms, information service, and other related tasks Responsible for orienting the guests with the room and facilities, including showing them how to use the AC, heat, safe, and phone Responsible for addressing the guest by name, holding the doors for the guests, and extending a hotel introduction in a professional way Responsible for having a wealth of knowledge relating to hotel information and layout, venues, events and promotions, players club, and local events Responsible for communicating via radio with the front desk and guest services for guest assistance Responsible for the cleanliness of the podium, lobby, surrounding environment, and equipment used to perform the job Responsible for maintaining a professional image while on duty with grooming, hygiene, and prescribed uniform Responsible for performing other duties assigned by the supervisors, managers, casino operations managers, and directors Responsible for stocking all vending machines on the weekends Responsible for notifying the supervisor on duty of break times Responsible for any other duties as assigned by the supervisors on duty

CERTIFICATION/LICENSES

n/a

EDUCATION OR SKILLS REQUIRED

High School Graduate or equivalent. Excellent oral and written communication skills. Computer experience with Windows, Word and Excel

PHYSICAL ACTIVITIES

The following activities are normally required to perform these functions: stand, walk, bend, reach, read, write, eye to hand coordination, depth perception, effective verbal communication, strong math skills, excellent organizational skills. Ability to safely push/pull luggage carts and lift large, often heavy pieces of luggage.