Bellperson - Hotel Cleveland Autograph Collection

JOB OVERVIEW

Perform duties of Bell person including assisting guests with luggage, assisting guests upon check-in and check-out and assisting with and checking luggage as needed.

ESSENTIAL JOB FUNCTIONS

Show guests to room assisting them with their luggage. Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions. Check luggage for hotel guests both for day and overnight. Maintain the designated station in the lobby, standing alert to be easily summoned for fronts. Open doors and greet guests in a friendly and courteous manner. Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests. Maintain an open communication line through all shifts. Deliver messages and valet to guest rooms. May perform the duties of a valet as required. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

Strong understanding of the English language. Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities. Provide excellent customer service and maintain a professional demeanor.

PHYICAL DEMANDS

Exert physical effort in lifting/transporting at least 75 pounds. Endure various physical movements throughout the work areas. Must be able to stand, walk and/or sit and continuously

EXPERIENCE

Hotel or a related field preferred Previous customer service experience preferred