Hotel Bellman

Bellman at The Inn & Club at Harbour Town |

The Sea Pines Resort Position Overview:

At The Inn & Club at Harbour Town, our Bellman serves as a key ambassador of first impressions—delivering a seamless, gracious arrival and departure experience in alignment with Forbes Four-Star standards. This role is responsible for creating a warm welcome, anticipating guest needs, and ensuring every interaction reflects professionalism, efficiency, and genuine hospitality.

Key Responsibilities:

Guest Arrival & Departure Experience Greet all guests promptly with professionalism and personalized recognition upon arrival Assist with vehicle doors, luggage handling, and valet services with care and efficiency Provide clear guidance regarding check-in procedures and resort orientation Ensure a smooth and effortless departure experience Luggage & Transportation Services Secure, transport, and deliver guest luggage safely and efficiently Valet park and retrieve guest vehicles in a timely and courteous manner Provide transportation services throughout the resort as needed Guest Engagement & Personalization Anticipate guest needs and respond to special requests promptly and professionally Provide knowledgeable recommendations on dining, amenities, and resort experiences Deliver personalized touches that elevate the overall guest experience Rooming & Resort Orientation Assist Butlers with escorting guests to their accommodations Clearly explain room features, amenities, and safety information Ensure guest comfort and familiarity with the Inn and resort offerings Cross-Department Collaboration Partner with Housekeeping, Food & Beverage, and Butler teams to enhance the guest experience Maintain clear communication to ensure service excellence across departments Operational Excellence Maintain cleanliness and organization of arrival areas and guest corridors Remove room service items and ensure public areas reflect luxury standards Assist with additional duties including light housekeeping support and administrative tasks Participate in team meetings and ongoing Forbes-standard training initiatives Qualifications High school diploma or equivalent required Minimum 6 months of hospitality or customer service experience preferred Strong communication, interpersonal, and guest service skills Mechanical aptitude and ability to safely operate guest vehicles Valid driver's license required Physical Requirements Ability to stand and walk for extended periods Frequent lifting of luggage up to 50 lbs; occasional lifting up to 100 lbs Ability to bend, lift, reach, and perform physically active tasks in a fast-paced environment Strong visual awareness and attention to detail Forbes Service Culture Expectations This role directly supports the following Forbes Travel Guide standards: Courtesy & Manners Efficiency & Flow of Service Professionalism Sense of Arrival & First Impressions Why Join Us As part of Hilton Head Island's premier Forbes Four-Star resort, you will be immersed in a culture of excellence, where service is intentional, personalized, and memorable. Resort Benefits & Perks Unlimited golf (space available) Complimentary racquet club access Free bike rentals within the resort Fitness center access and discounted classes Resort-wide retail and dining discounts Discounted stays at partner luxury properties Employee recognition programs and events Heritage Tournament ticket access Our Commitment At The Sea Pines Resort, we take pride in fostering a professional, respectful, and engaging work environment. These privileges and opportunities are designed to support your growth while upholding our shared commitment to excellence

Job Type:

Full-time Pay:

$13.00 - $14.00 per hour

Benefits:

401(k) 401(k)

Matching Dental Insurance Employee Discount Health Insurance Paid Time Off Referral Program Vision Insurance Experience:

guest service: 1 year (Required) Ability to

Commute:

Hilton Head Island, SC 29928 (Preferred)

Work Location:

In person