PHONE OPERATOR | FULL TIME

PHONE OPERATOR

|

FULL TIME

Hyatt Regency DFW Airport - 4.0 Dallas/Fort Worth International Airport, TX Job Details Full-time 21 hours ago Benefits Paid holidays Health insurance Dental insurance Vision insurance 401(k) matching Qualifications Computer operation Operator switchboards Phone communication Operations coordination Greeting customers Answering guest questions Phone call screening Dispatching Telephone systems Emergency communication Hotel and accommodations guest complaints handling Communication skills Technical Proficiency Entry level Cross-functional communication Full Job Description Summary Come be part of our Rooms team as the Phone Operator at the Hyatt Regency DFW , located directly across from Terminal C at DFW Airport. Our hotel features 811 guestrooms and 92,000 square feet of meeting space - offering a dynamic, fast‑paced environment where you can directly impact the guest experience. Not sure where were located? Click HERE This highly visible role offers opportunities for meaningful interactions that shape the guest experience from the very first connection. As a Phone Operator , you will be responsible for ensuring the smooth and efficient operation of all telephone communications within the hotel. You will provide prompt, organized, and courteous service to both guests and colleagues while managing a variety of guest needs.

Your responsibilities include:

Core Communication & Coordination Answering and routing all internal and external calls with professionalism, accuracy, and a warm Hyatt welcome. Directing guests to shuttle pick‑up locations and informing them of transportation schedules. Receiving, documenting, and dispatching guest service requests to the appropriate departments in a timely manner. Coordinating with Airport and hotel leadership to dispatch emergency services when needed. Guest Recovery & Experience Enhancement Serving as a primary contact for guests with concerns, complaints, or service issues, ensuring quick, empathetic, and effective resolution. Following guest‑recovery protocols to address service failures and restore guest confidence. Proactively identifying opportunities to enhance guest satisfaction and create memorable experiences. Utilizing available resources—including service recovery tools—to exceed guest expectations. Communicating patterns or recurring issues to leadership to support continuous improvement in guest service. Team Collaboration Supporting Front Office and Rooms Operations partners by providing clear, timely communication. Maintaining accurate logs, tracking guest issues, and ensuring follow-up is completed. Upholding Hyatt brand standards at every interaction to contribute to a positive overall guest experience. Let's Talk About Your Schedule We are seeking a Full‑Time Phone Operator with flexible availability. Shifts range from 12pm to 2am and weekend availability is required . Qualifications How Do You Know If This Job Is for You? You're a great fit for the Phone Operator role if you are passionate about delivering exceptional guest service, thrive in a fast‑paced environment, and can confidently guide guests through both routine and high‑need situations. This position is for you if you excel at communication, stay calm under pressure, and enjoy being the voice of the hotel. What You'll Bring to the

Role:

Flexible availability , including the ability to work any day of the week—weekends and holidays included. Previous phone operator or call‑center experience preferred , especially in hospitality or customer service environments. Strong computer skills with the ability to learn and navigate multiple systems quickly. Ability to work independently or collaboratively , remaining at the workstation for the duration of your shift. Exceptional customer service experience , with excellent written and especially verbal communication skills. Advanced active‑listening skills , with the ability to understand guest needs, provide clear, concise directions, and respond with empathy and professionalism. Ability to remain seated for extended periods while maintaining focus, accuracy, and a service‑driven attitude. A genuine passion for helping others—because at Hyatt, care connects us . Benefits & Perks As a Hyatt colleague, you're supported with benefits that care for your well‑being, your growth, and your life outside of work: Medical, Dental, and Vision benefits available after 30 days of employment Complimentary on‑site covered parking Complimentary colleague meal during your shift 401(k) options with company match Discounted and complimentary hotel stays across the globe Paid Holidays, Sick Time, and Vacation Personal Development Reimbursement fund And so much more! All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status