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Job Description
Assistant Manager Food Operations Universal Studios Hollywood - 3.9 Universal City, CA Job Details Full-time $29 - $32 an hour 11 hours ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance 401(k) matching Employee discount Qualifications Kitchen health and safety standards Food service health code compliance Outdoor work experience Team leadership Operational management Restaurant management Manager experience High school diploma or GED Hospitality industry experience Leading team collaboration initiatives Managing kitchen staff Productivity software POS systems Food service management Full Job Description Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including
NBC, NBC
News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Overview We are seeking a highly motivated Food & Beverage Supervisor to lead daily operations within high-volume quick service restaurant (QSR) environments. This role is responsible for driving exceptional front-of-house (FOH) execution while building strong, collaborative partnerships with the back-of-house (BOH) to ensure speed, quality, and consistency. The ideal candidate is a hands-on leader who thrives in fast-paced settings, excels at team development, and understands the operational demands of high-volume QSR service.
Key Responsibilities Lead FOH Operations:
Oversee daily front-of-house execution, ensuring fast, friendly, and accurate guest service while maintaining brand standards.
Drive FOH/BOH Alignment:
Act as the key liaison between FOH and BOH teams to ensure seamless communication, ticket flow, speed of service, and product quality.
Team Leadership & Development:
Supervise, coach, and mentor a team of 20+ hourly and seasonal employees; provide performance feedback and create a strong team culture.
Operational Execution:
Support Restaurant Managers in executing strategies to improve throughput, reduce wait times, and maximize guest satisfaction and sales.
Staffing & Scheduling:
Manage shift coverage, ensure compliance with union agreements, and maintain optimal staffing levels for peak QSR demand.
Standards & Compliance:
Enforce all food safety, sanitation, labor, and company policies to ensure a safe and compliant operation.
Guest Experience Focus:
Monitor service delivery, resolve guest concerns quickly, and model a guest-first mindset across FOH teams.
Training & Onboarding:
Ensure all employees are properly trained, cross-trained, and proficient in QSR service standards, POS systems, and operational procedures.
Performance & Cost Control:
Help manage labor, cost of goods, and operational expenses while maintaining speed and service quality.
Continuous Improvement:
Observe service flow, identify bottlenecks between FOH and BOH, and implement improvements to optimize efficiency. Maintain a clean, safe, and organized work environment. Perform other duties as assigned. Qualifications High School Diploma or GED required 3+ years of QSR or high-volume quick service management experience Proven experience leading FOH teams and coordinating closely with BOH operations Experience managing teams of 20+ employees in fast-paced environments Strong knowledge of labor, food safety, and operational compliance Proficiency in Microsoft Office (Word, Excel, PowerPoint) and POS systems Excellent communication and leadership skills Ability to work flexible schedules, including nights, weekends, and holidays Ability to work in outdoor environments and move between multiple venues Preferred Qualifications Degree in Hospitality, Business, or related field Experience in high-volume QSR, theme park, or multi-unit environments Union workforce experience Strong problem-solving and decision-making skills in fast-paced settings Experience with budgeting, labor forecasting, and cost control Familiarity with POS systems (e.g., EATEC, Clarity) What We Offer Competitive hourly pay: $29.00 - $32.00/hour Comprehensive benefits: medical, dental, vision, 401(k), paid time off, tuition reimbursement Growth opportunities within a dynamic, high-volume hospitality environment Work Environment On-site, full-time role at a designated location Fast-paced, high-energy QSR setting with multiple service venues Apply online:
Pay:
$29.00 - $32.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance
