Banquet Captain

Banquet Captain Handlery Hotel San Diego - 3.0 San Diego, CA Job Details Part-time $18.25 an hour 12 hours ago Benefits Paid training Paid time off Flexible schedule Qualifications Hospitality Computer operation Culinary experience Customer service Computer literacy Processing cash transactions Managing hospitality teams Complaint handling TIPS Banquet hall experience High school diploma or GED Supervising experience Accounting Banquet experience Computer skills Food Handler Certification Full Job Description To oversee the daily banquet functions and coordinate the required tasks for the events. To interact with guests to ensure functions are up to guest expectations. To supervise the banquet team, complete accounting procedures, departmental daily reports, and inventory functions, and when required, work with the Culinary, Sales, and Catering teams. To provide service to guests and fellow team members in a manner which meets or exceeds Handlery Hotels' standards and to comply with established company and departmental policies and procedures.

ESSENTIAL FUNCTIONS AVERAGE

%

OF TIME 70

% Oversee assigned banquet events. Supervise the servers, bartenders, and housepersons, providing ongoing direction, training, and support, praising them and redirecting them as appropriate. Ensure adherence to all liquor liability laws. Communicate and interact with clients to ensure complete satisfaction. Use software (i.e. Maestro, Delphi), e-mail, and other internal reporting tools to effectively communicate with other departments. 30% Prepare daily event packages for the particular day. Attend pre-cons and BEO meetings, pre-service meetings, department meetings, training sessions and appropriate internal department meetings. Assist and prepare for all designated staff pre-shift meetings and conduct them as assigned. Close checks and complete designated reports at the end of the meeting or event. Other Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Team members with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the property. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all team members are required to fully comply with property rules and regulations for the safe and effective operation of the property's facilities and equipment. Team members who violate property rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the property. Complete daily team member assignments. Assist in weekly/ monthly inventories and ordering. Maintain cleanliness and organization of work area.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job to standards, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Service oriented.
• Teamwork oriented.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to speak clearly and understandably.
• Requires excellent verbal communication skills.
• Must be able to remain calm in stressful situations.
• Must be familiar with basic culinary terms and service.
• Must be able to perform basic accounting and cash handling duties.
• Must be able to multi-task.
• Must possess average computer skills.
• Must be able to be graciously assertive. Physical Demands
• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Be able to lift, carry and push up to 50 pounds.
• Must be able to walk up and down steps and/ or ramps while carrying items.
• Must be able to lift and carry a tray with a maximum of 10 dinner plates.
• Must be able to hand carry a maximum of 4 plates (for Gourmet Service).
• Must be able to walk and stand for long periods of time.
• Must be able to exert well-paced ability to reach other departments of the property on a timely basis.
• Must be able to routinely lift items weighing in excess of 50 lbs.
• Must be able to push and pull carts and equipment weighing up to 300 lbs.
• Must be able to bend, stoop, squat and stretch to perform daily tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, managers, and fellow team members.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment and perform certain daily tasks.

Based on Position

QUALIFICATION STANDARDS

Education High school diploma or equivalent education is required. Experience Minimum of one year supervisory experience in a similar position in banquets is required. Licenses or Certificates Able to obtain and/or maintain any government required licenses, certificates, or permits applicable to the position. LEAD or TIPS Certification (or equivalent) Food Handler's Certification Grooming Team member must maintain a neat, clean and well-groomed appearance per Handlery Hotels' standards. No job description of a position can possibly include all duties which may be requested by guests or required by the property. The objective of all positions is to effectively provide the services personally or to immediately refer requests to the appropriate department manager.

Job Type:

Part-time Pay:

$18.25 per hour

Benefits:

Flexible schedule Paid time off Paid training

Shift:

8 hour shift Day shift People with a criminal record are encouraged to apply

Work Location:

In person