Shift Lead/Assistant Cafe Manager

Shift Lead/Assistant Cafe Manager August Coffee Worcester, MA Job Details Part-time | Full-time From $18 an hour 2 hours ago Benefits Paid time off Employee discount Flexible schedule Qualifications Food handling Teamwork Café Food hygiene In-person customer service Hospitality industry experience Food preparation Full Job Description Job Overview We are seeking a dependable, hands-on Shift Lead / Café Manager to support daily café operations alongside ownership. This role functions as an on-floor leader responsible for guiding staff during shifts, maintaining service quality, resolving customer concerns, and ensuring smooth workflow across both front- and back-of-house. The ideal candidate is a strong team player who leads by example, thrives in fast-paced environments, and is comfortable stepping into barista or kitchen roles whenever needed. This position must have Sunday availability. We are open to part-time and full-time candidates and can be flexible to your needs as long as you are available on Sundays.

Responsibilities:

Shift Leadership & Operations Act as shift lead and primary point of contact during assigned shifts Support daily service execution and ensure team readiness Assist with inventory organization, order receiving, and restocking Monitor daily sales and performance targets Help maintain operational standards and workflow efficiency Customer Experience Address and resolve customer concerns professionally and promptly Provide attentive, friendly service and model hospitality standards Answer questions about menu items, ingredients, and preparation Team Support Step into barista or kitchen roles as needed during service Assist staff during rushes to maintain speed and accuracy Communicate clearly with team members and ownership Beverage & Food Preparation Prepare and serve coffee, tea, and specialty beverages Operate espresso machines, grinders, and brewing equipment Assist with light kitchen preparation and service Prep house-made syrups and ingredients Cleanliness & Compliance Maintain clean and organized workstations and dining areas Follow all food safety and sanitation standards Ensure front-of-house and shared spaces remain presentable

Requirements:

Prior café, restaurant, or hospitality experience required Leadership or shift lead experience preferred Strong customer service and problem-solving skills Ability to stay composed and organized in high-volume environments Comfortable working both front and back of house Familiarity with coffee preparation and commercial kitchen equipment preferred Reliable, punctual, and team-oriented

Physical Demands:

Ability to stand for extended periods of time Ability to lift up to 30 pounds Ability to bend, reach, and move quickly in a fast-paced workspace

Salary:

The hourly wage for managers will start at $18/hour plus tips. We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation, or any other protected status under applicable law.

Pay:

From $18.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person