Assistant Food & Beverage Manager

Assistant Food & Beverage Manager Marriott, Buffalo Amherst, NY Amherst, NY Job Details Full-time $65,000 a year 1 day ago Benefits Free parking Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Cost management Inventory management Managing hospitality teams Cost control Team management Training & development Training Food service management Full Job Description Assistant Food & Beverage Manager Are you ready to be a part of a great team with many growth opportunities? Are you someone that smiles at every person you see or are you someone that strives to make a positive difference in someone's day? Join us as an Assistant Food & Beverage Manager where your contributions will make a significant impact on our guests' experiences! You will be assisting in leading all food and beverage operations to deliver exceptional guest experiences by providing courteous, professional, efficient service, and therefore ensuring customer and associate satisfaction. To embrace the values of the Company Culture and Guiding Principles.

Responsibilities:

Guest Experience & Service Excellence Deliver a consistently high level of service that exceeds guest expectations across all food and beverage outlets Actively drive Guest Satisfaction Scores (GSS) by engaging with guests, resolving concerns promptly, and ensuring service recovery standards are met Meet or exceed hotel-established GSS goals through training, accountability, and hands-on leadership Practice the 10/5 Rule and model hospitality behaviors for all team members Personally interact with guests to solicit feedback and create a welcoming, hospitable environment Ensure all guest concerns are resolved professionally, empowered to make service recovery decisions Financial Performance & Revenue Management Achieve or exceed budgeted revenue goals for all food and beverage outlets Actively promote outlets, menus, and beverage programs to maximize revenue Monitor daily sales, trends, and forecasts to adjust staffing, promotions, and service strategies Ensure beverage cost percentages are maintained within established company goals through: Accurate ordering and inventory controls Portion control and recipe compliance Waste and theft prevention Manage payroll and labor costs in line with budgeted targets and revenue forecasts Ensure proper cash handling procedures, POS accuracy, and loss prevention controls are consistently followed Safe Bar Service & Compliance Ensure responsible alcohol service in accordance with TIPS, local laws, and company policies Train and enforce procedures for identifying intoxicated guests and refusing service when necessary Maintain a safe, secure, and compliant bar environment for guests and team members Ensure all beverage operations comply with sanitation, health, and liquor regulations Operational Management Direct and supervise daily food and beverage operations Ensure service execution is prompt, professional, and consistent Maintain open communication with culinary leadership regarding service flow, special requests, and counts Inspect food and beverage quality prior to service Ensure side work, opening/closing duties, inventories, and daily checklists are completed Plan and conduct pre-shift meetings to communicate expectations, goals, and promotions Schedule staff effectively based on business volume, forecasts, and events

Requirements:

Minimum of 3-5 years of Food & Beverage management experience (hotel preferred) Proven success in driving GSS and financial performance Strong leadership, training, and coaching abilities Solid understanding of beverage operations, cost controls, and inventory management Excellent communication, organizational, and time management skills Flexible schedule including nights, weekends, and holidays TIPS and food safety certifications (or ability to obtain)

Physical Requirements:

Move, transport, put, install, remove, replace, position, place, and transfer. Move about or to, position self. Operate, adjust, attach, position, set up, handle, tend to activate, apply, measure, use, modify, input, compile, retrieve, make, create, collect, inspect, prepare, service. Stand for extended periods of time. Communicate, converse, discern, convey, discuss. Determine, identify, recognize, perceive, estimate, judgment, compare, observe, assess. Ability to bend, lift, kneel, and be in motion for the full day. Must be able to move continuously during work hours and able to lift and/or carry 50 pounds. We are an organization driven by our Guiding Principles - Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity and superior quality and service. What You Can Expect - Competitive Pay Bonus Opportunities Training & Development Opportunity for Advancement Medical Dental Vision 401k with Match Paid Time Off Holiday Pay Free Parking Hotel Discounts The Company provides equal employment opportunities to all Associates and applicants for employment without regard to race, color, national origin, sex (including pregnancy, sexual orientation, transgender status, or gender identity or expression), marital status, religion, age, disability, genetic information, veteran status, or any other characteristics protected by federal, state, or local laws.