Banquet Captain

Banquet Captain RIT Inn and Conference Center - 2.7 Henrietta, NY Job Details Full-time $17 - $18 an hour 19 hours ago Benefits Free parking Opportunities for advancement Qualifications Visitor query response Event breakdown Table cleanliness maintenance Staff supervision Proactive hotel and accommodations guest assistance Hotel policy compliance Bar cleaning Team supervision Bar safety compliance (food service) Food service workstation cleanliness Operational management Hotel quality control Answering guest questions Mid-level Managing catering events Banquet breakdown Team development Customer service training (staff training program) Food and beverage industry expertise Event cleanup Mentoring Temperature control Handling customer service requests Cleaning messes in dining areas Event setup Managing food service teams Bar opening procedure Staff development Catering event room organization Full Job Description Are you looking for a fun, flexible, and fast-paced work environment, supportive coworkers, and a chance to grow as a professional? At the RIT Inn & Conference Center, we are committed to satisfying our customers, working collaboratively, and providing career development opportunities for our employees. The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York perfectly located near several major businesses, residential communities, and local attractions. Our hotel offers the comfort and convenience of a full service hotel at an affordable rate. Why should you work at the RIT Inn & Conference Center? Competitive compensation package Full benefits package Flexible scheduling Extensive training and opportunities to advance Free employee parking The Banquet Captain is the banquets team leader and operational assistant to the Banquet Manager and Director of Food and Beverage. The Banquet Captain is a working supervisor directly responsible for the training, supervision, and support of the banquets service staff and for the smooth execution of each banquet event. Special emphasis is placed on accommodating guest preferences, flexibility with work assignments, efficiency, quality, and social demeanor that contributes to a hospitable environment.

SPECIFIC RESPONSIBILITIES

Provide pleasant and professional services to all hotel guests. Set standards of excellence for all associates by use of the hotel's operating standards. Direct, train, and mentor all service staff members in proper set-up, service, and clean-up procedures for all banquet events. Assist in coordinating the details of each event with appropriate management and staff. Facilitate and maintain on-going communication and collaboration with staff with the aim of achieving high levels of cooperation and service excellence. Check all fixtures, equipment, and room conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings, and maintenance. Report deficiencies. Ensure the cleanliness of the banquets facilities and surrounding public areas. Properly set-up all dining tables, service stations and bars. Ensure that all foods are served at the proper temperatures Supervise food and liquor service to group functions Provide timely, efficient, enthusiastic, friendly, and unobtrusive food and beverage service. Break down, clean-up, and safely store all equipment following each event. Properly maintain all work equipment, tools, and supplies. Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy. Stopping liquor service may be necessary due to overindulgence or under age. This position pay range is $17 - $18 per hour.