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Banquet Captain/Supervisor
Job
Wyndham Hotel
Independence, OH (In Person)
$35,360 Salary, Full-Time
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Job Description
Banquet Captain/Supervisor Wyndham Hotel - 3.5 Independence, OH Job Details Full-time $16 - $18 an hour 1 hour ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Hospitality Culinary experience Customer service Catering Driver's License Team management Banquet experience Event customer service Food safety Full Job Description
POSITION SUMMARY
Manage Banquet service operations to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting/exceeding financial goals.ORGANIZATIONAL SCOPE
Position has shift responsiblility for day-to-day operations of the Banquet section. Recommends policy and procedural changes. Assists in implementing and monitoring the section's budget and manages expenses within approved budget constraints.ESSENTIAL FUNCTIONS
- Assists in analyzing Banquet Event Orders, communicates effectively with customers, managers and associates to ensure that all room set-ups, equipment, supplies, staffing and menus meet/exceed customer's expectations. (25%)
- Review all schedules, equipment, supplies and organize work flow to ensure a quality event to customers on an event by event basis. (25%)
- Assists in the monitoring and controlling of the Banquet budget (i.e., labor costs, beverage costs, supplies and equipment) and helps coordinate with event budgets to maximize revenue and minimize expenses while providing quality guest service. (15%)
- Implement company programs and resolve daily, operational problems through consistent monitoring of Banquet operations to ensure compliance with safety and security regulations, LSOPs and SOPs and to ensure an optimal level of service, quality and hospitality. (20%)
- Supervise Human Resources in the Banquet area to retain and motivate associates; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, recommend discipline and termination as appropriate.